Nicole Hammond
Port Saint Lucie,FL
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates. Resourceful person known for high productivity and efficient task completion.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Rollins College Library
Winter Park, FL
01.2024 - Current
- Greeted customers in a friendly and professional manner.
- Assisted in checking out books and equipment to students on campus.
- Provided guidance to members on how best to use products or services offered by the organization.
Dietary Aide
Schooner Cove Retirement Home
Damariscotta, ME
02.2023 - Current
- Stocked supplies in dining areas as needed.
- Assisted with preparation of salads, fruit bowls, desserts, and other various light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Took orders from residents and acted as a waitress in the dining room.
Membership Services Representative
Leonard & Majorie Williams Family YMCA
Orlando, FL
01.2024 - 05.2024
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
- Assisted with the implementation of new membership policies and procedures.
- Maintained accurate records of member accounts, including payments and renewals.
- Processed incoming applications for membership and kept up-to-date databases of memberships.
Education
High School Diploma -
Lincoln Academy
Newcastle, ME06-2023
Some College (No Degree) - Business Management
Rollins College
Winter Park, FLSkills
- Member retention
- Product Sales
- Issue Resolution
- Membership renewals
- Service Upselling
- Healthcare knowledge
- Customer Service
Affiliations
- Pilates
- Reading
- Travelling
Accomplishments
- National Honor Society
- Currently in the 3/2 Accelerated Program at Rollins College
Languages
Spanish
Elementary
Timeline
Member Service Representative
Rollins College Library
01.2024 - Current
Membership Services Representative
Leonard & Majorie Williams Family YMCA
01.2024 - 05.2024
Dietary Aide
Schooner Cove Retirement Home
02.2023 - Current
High School Diploma -
Lincoln Academy
Some College (No Degree) - Business Management
Rollins College
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