Nicole Harbaugh
Bellefonte,Pa
Summary
Dynamic Case Management Specialist with a proven track record at Centre County Government, excelling in patient advocacy and crisis intervention. Adept at treatment planning and fostering collaboration among care providers, I empower individuals in recovery to achieve their goals and enhance their quality of life through dedicated support and effective communication.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Case Management Specialist
Centre County Government
08.2022 - Current
- Provide case management needs to individuals of all ages in recovery.
- Complete a level-of-care assessment for individuals to address the appropriate level of care for their substance use.
- Work one on one with patients in the community or those incarcerated.
- Interact with other care providers to coordinate the needs of the individual.
Cashier
Giant Market
Bellefonte, Pennsylvania
10.2022 - 09.2024
- Assisted incoming customers by providing immediate support and information.
- Completed transactions using cash, credit, and debit payment methods.
- Responded to incoming phone calls with professionalism and expertise.
- Ensured compliance with safety and sanitation guidelines when handling products and equipment.
Counselor
Clear Vision Residential Treatment Services
02.2022 - 08.2022
- Provide social support to residents in the facility.
- Provide needed medications to the patient.
- Work one on one with residents as a counselor.
- Helping adolescent delinquent females become responsible young ladies, who can live independently in society.
Case Manager II
Community Services Group
Williamsport, Pennsylvania
04.2021 - 02.2022
- Provide social support to the identified patient and their facility.
- Provide intensive family based therapy in the home of clients.
- Helping adolescents and families who struggle with the effects of mental health diagnoses and help them cope with the identifying factors and help them adapt so they can unite their family and strive in today’s society.
- Facilitated unification of families by addressing key factors impacting mental health.
Counselor
Clear Vision Residential Treatment Services
03.2020 - 04.2021
- Administered medications to patients per established care plans.
- Counseled residents individually, addressing personal challenges to promote growth.
- Guided adolescent delinquent females toward responsible independence in society.
- Provided social support to residents, fostering community and engagement.
Mental Health Direct Support Specialist
Community Services Group
06.2019 - 03.2020
- Provide social support to residents in the facility.
- Provide needed medications to the patient.
- Work one on one with residents as a goal manager.
- Helping residents to become acclimated into society while coping with their mental health disorders.
Behavioral Health Technician
Pyramid Healthcare Incorporation
06.2018 - 05.2019
- Provide social support to patients in the facility.
- Provide needed medications to the patient.
- Perform lectures and provide assistance to the patients in the facility.
- Working with a team to better the lives of patients.
Student Employee
Penn State Campus Dining
01.2018 - 05.2018
- Provide customer service.
- Maintaining the existing stock in the student store.
- Cooperating with other coworkers to provide the best service for customers.
Associate
Panera
08.2017 - 12.2017
- Accepted payment from customers and made changes as necessary.
- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
- Greeted guests and sat them at tables or in waiting areas.
- Informed patrons of establishment specialties and features.
- Performed serving, cleaning, and stocking duties in establishments.
- Prepared and served hot and cold beverages.
Deli Worker
Burkholder’s Country Market
05.2017 - 08.2017
- Met incoming customers and provided immediate assistance.
- Completed purchases with cash, credit and debit payment methods.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Handled products and equipment in accordance with safety and sanitation guidelines.
Waitress
Elk Creek Café and Aleworks
08.2013 - 08.2017
- Worked on a team to serve customers in a timely manner to ensure customer satisfaction.
- Provided prompt and courteous service to ensure customer satisfaction.
- Accurately processed orders and requests in a fast-paced environment.
Education
Bachelor of Science - Biobehavioral Health
Penn State University
05.2018
High School Diploma -
Penns Valley Area Jr/Sr High School
06.2014
Some College (No Degree) - Medical Laboratory Science
George Washington University
Washington, DCSkills
- Team collaboration
- Rapid learner
- Verbal communication
- Active listening
- Interpersonal skills
- Time management
- Patient advocacy
- Treatment planning
- Crisis intervention
- Substance use intervention
- Conflict resolution
- Case management
- Enthusiasm
Activities
- Participated in Ohana, a club that participates in Penn State's THON, improving communication and participation skills.
- Active member of the Biobehavioral Health Society, enhancing communication skills and community involvement.
- Former member of Phi Sigma Sigma Sorority, gaining time management and leadership skills along with philanthropic involvement.
- Created a 5k race in support of Melanoma as a senior project, raising over $1000 for The Melanoma Research Foundation.
Certification
CPR Certified
Accomplishments
National Honor Society Member
Timeline
Cashier
Giant Market
10.2022 - 09.2024
Case Management Specialist
Centre County Government
08.2022 - Current
Counselor
Clear Vision Residential Treatment Services
02.2022 - 08.2022
Case Manager II
Community Services Group
04.2021 - 02.2022
Counselor
Clear Vision Residential Treatment Services
03.2020 - 04.2021
Mental Health Direct Support Specialist
Community Services Group
06.2019 - 03.2020
Behavioral Health Technician
Pyramid Healthcare Incorporation
06.2018 - 05.2019
Student Employee
Penn State Campus Dining
01.2018 - 05.2018
Associate
Panera
08.2017 - 12.2017
Deli Worker
Burkholder’s Country Market
05.2017 - 08.2017
Waitress
Elk Creek Café and Aleworks
08.2013 - 08.2017
Bachelor of Science - Biobehavioral Health
Penn State University
High School Diploma -
Penns Valley Area Jr/Sr High School
Some College (No Degree) - Medical Laboratory Science
George Washington University