Nicole Harden
Indianapolis,IN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Sandra Eskenazi Mental Health Center
10.2022 - 03.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
Patient Care Tech
IU North Hospital
10.2021 - 08.2022
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Vitals, Phlebotomy.
HEDIS/Risk Adjustment Specialist
MHS
09.2020 - 10.2021
- Request medical records from hospitals and/or doctors' offices to verify patient engagement and health institution information.
- Gain accurate information for all providers and establishments and update them in the national database
- HEDIS.
- Retrieve e-Faxes and disperse information to appropriate personnel
- Complete assigned abstraction and data entry daily.
- Locate and review all assigned medical charts, perform abstraction, and enter all data into the specific software system.
Inbound Call Center Representative
Stericycle
12.2018 - 09.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Built positive relationships with customers by providing exceptional customer service.
Medical Assistant
Rush University Medical Center, OBGYN
01.2018 - 12.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed diagnostic tests and reported results to healthcare providers.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments and registered patients occasionally.
Medical Assistant
NWI Urgent Care
05.2015 - 11.2017
- POC specimen collection and testing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Phlebotomy.
- Provided burn/wound cleansing/care
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT12.2024
Technical Diploma - Medical Assisting
Kaplan College
Indianapolis, IN06.2012
High School Diploma -
Ben Davis High School
Indianapolis, IN05.2010
Skills
- HIPAA Compliance
- Data Entry
- Direct Patient Care
- Inventory Management
- Phlebotomy
- Patient-Focused Care
References Available
True
Timeline
Medical Assistant
Sandra Eskenazi Mental Health Center
10.2022 - 03.2023
Patient Care Tech
IU North Hospital
10.2021 - 08.2022
HEDIS/Risk Adjustment Specialist
MHS
09.2020 - 10.2021
Inbound Call Center Representative
Stericycle
12.2018 - 09.2020
Medical Assistant
Rush University Medical Center, OBGYN
01.2018 - 12.2018
Medical Assistant
NWI Urgent Care
05.2015 - 11.2017
Bachelor of Science - Nursing
Western Governors University
Technical Diploma - Medical Assisting
Kaplan College
High School Diploma -
Ben Davis High School
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