Nicole Harvey

Excellent in customer service.

Top sales associate/Lead

• Handle customer inquiries and suggestions courteously and professionally.
• Managed time efficiently in order to complete all tasks within deadlines.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Organized and detail-oriented with a strong work ethic.
• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Worked with cross-functional teams to facilitate swift resolution of escalated issues.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
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• Help people new to recovery find the resources within their community
• Support

• Managed my daughter's schedule in the entertainment business balancing work and school for over 10 years.
• Communicating with agents, clients, and production crew.
• Helping to organize on set with the teachers and children for better learning and safety
• Built large Social Media account for my daughter on various social media platforms
• Interacting with community online ambassadors for various companies
• Keep informed of industries trends and deals
• Scout

Customer Service connecting with clients around the world.

Answering emails and phone calls and assisted in other various clerical duties.

Organizing products, including parcel packaging,

preparation and efficient shipping.

Interacted with clients and contractors to receive orders.

• Coordinated with teacher to implement lesson plans and keep students on track.
• Monitored students in lunchroom and at recess.
• Supervised one or more center activities as directed by classroom teacher.
• Made copies to assist teacher in preparing future lessons.