Nicole Hawkins
Carson City,NV
Summary
Dynamic and engaging hospitality professional with a proven track record at Clear Creek Tahoe, excelling in exceptional customer service and cash handling. Expert in fostering guest engagement and enhancing customer satisfaction through effective upselling and warm interactions. Demonstrated ability to collaborate with teams for seamless service delivery, underpinned by a strong work ethic and hospitality service expertise.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Clear Creek Tahoe
06.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Barista
LA Bakery
01.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server
Squeeze In
12.2021 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Dutch Bros
04.2017 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
No Degree - Wildlife Ecology & Conservation
University of Nevada, Reno
RenoHigh School Diploma -
Carson High School
Carson City06-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Team collaboration
- Wine service
- Effective customer upselling
- Warm and friendly
Timeline
Server
Clear Creek Tahoe
06.2024 - 10.2024
Barista
LA Bakery
01.2024 - 10.2024
Server
Squeeze In
12.2021 - 01.2024
Barista
Dutch Bros
04.2017 - 01.2021
No Degree - Wildlife Ecology & Conservation
University of Nevada, Reno
High School Diploma -
Carson High School
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