Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Hayes

Durham,NC

Summary

Dependable Patient Service Associate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

10
10
years of professional experience

Work History

Patient Service Associate

Duke University Hospital
11.2022 - Current
  • Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
  • Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
  • Verified patient insurance eligibility and entered patient information into system.

Housekeeper

Duke University Hospital
10.2013 - 11.2022
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Education

High School Diploma -

Riverside High School
3218 Rose Of Sharon Rd, Durham NC 27712
06.2007

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Patient confidentiality
  • Professionalism and Etiquette
  • Customer Service
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Payment Collection
  • Administrative and Office Support
  • Communicating to Patients and Families
  • Registration and Scheduling

Timeline

Patient Service Associate

Duke University Hospital
11.2022 - Current

Housekeeper

Duke University Hospital
10.2013 - 11.2022

High School Diploma -

Riverside High School