Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hayes

Nicole Hayes

Ipswich,MA

Summary

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Overview

32
32
years of professional experience

Work History

Dispatcher

Todisco Towing
03.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Answered phone calls and responded to customer emails.
  • Managed customer accounts and invoicing.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.

Sales Associate

Wall's Ford
11.2022 - 04.2023
  • Enhanced sales of new and pre-owned automobiles.
  • Led interactive sessions to demonstrate product capabilities.
  • Demonstrated extensive product knowledge.
  • Achieved comprehensive certification in all vehicle aspects.
  • Handled all documentation.
  • Ensured adherence to delivery schedules and deadlines.

Motorcycle Salesperson

National Powersports Distributors
04.2021 - 10.2022
  • Expanded dealership offerings with Yamaha, Honda, Suzuki, Ducati motorcycles and off-road units.
  • Handled title-related records with attention to accuracy.
  • Coordinated transportation schedules to improve delivery efficiency.
  • Achieved nationwide market reach.

Sales Consultant

Kelly Ford
03.2019 - 03.2020
  • Responsible for vehicle sales from start to finish
  • This is an extremely detail oriented position, as well as customer service being the key aspect to success
  • Always 5-star reviews so the dealership would meet their monthly goals
  • Took layoff due to Covid shutdown

Sales and Leasing Consultant

BAKER CADILLAC
04.2018 - 01.2019
  • Responsible for the success of researching and finding our clients the best possible loan terms and most lucrative lease arrangements for their personal financial situations
  • Certified in all Cadillac vehicles

Sales Associate

YORK FORD
12.2016 - 06.2017
  • Top vehicle selling Associate
  • Customer service was key in this position to be successful
  • Responsible for gathering inside sales as well as gathering outside sales through the use of social media and other outside sources
  • Delivery of vehicle

Sales and Service Specialist/Manager of BDC

Cycles 128
12.2015 - 11.2016
  • Responsible for leads, in store sales and internet sales for all 5 owned stores
  • Was the top internet sales representative in all 5 stores due to my organizational skills, and superior customer service
  • I was promoted to a Service Writer where I was responsible for organization of the office files, writing estimates, researching and ordering proper parts for jobs and ensuring all microfiche and parts manuals were up to date
  • Finally, I was responsible to insure the customers invoices, work orders were written up and charged correctly, as well as keeping the customer informed as to the status of the work and jobs being performed

Cosmetologist

Hair Idea
10.2006 - 03.2012
  • All aspects of hair coloring/cutting
  • Customer service and organization was key to this position in order to keep clients moving in and out of the chair to keep revenue flowing as well as not wasting the customers time
  • Selling product
  • Money, paperwork, and totals for the day
  • Selling yourself

Owner/Operator

Commercial Street Auto Sales
10.1995 - 07.2003
  • Co-owner and operator of business
  • Responsible for all aspects of the business to include, but not limited to payroll and payroll records, Human resources, sales, service work, vehicle detailing, vehicle readiness for customer pick up, trade in vehicles, auction purchasing, dealership relations, RMV paperwork, advertising and overseeing social media relations and sales
  • Strong customer service and organizational skills was key to my success

Owner/Operator

Nicole's Hair Design
10.1993 - 11.1997
  • Specialized in hair cutting and coloring.
  • Ensured timely restocking of goods.
  • Handled financial records meticulously.
  • Coordinated timetables for staff and customer engagements.
  • Analyzed market trends to inform advertising strategies.

Education

Graduated -

Danvers High School
Danvers, MA

Graduated - Cosmetologist

Learning Institute of Beauty Sciences
Malden, MA

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Stress tolerance
  • Dispatching field personnel
  • Traffic monitoring
  • Driver communication
  • Microsoft office
  • Distance estimation
  • Relationship building
  • Dispatch recordkeeping
  • Multitasking and organization
  • Verifying coverage

Timeline

Dispatcher

Todisco Towing
03.2024 - Current

Sales Associate

Wall's Ford
11.2022 - 04.2023

Motorcycle Salesperson

National Powersports Distributors
04.2021 - 10.2022

Sales Consultant

Kelly Ford
03.2019 - 03.2020

Sales and Leasing Consultant

BAKER CADILLAC
04.2018 - 01.2019

Sales Associate

YORK FORD
12.2016 - 06.2017

Sales and Service Specialist/Manager of BDC

Cycles 128
12.2015 - 11.2016

Cosmetologist

Hair Idea
10.2006 - 03.2012

Owner/Operator

Commercial Street Auto Sales
10.1995 - 07.2003

Owner/Operator

Nicole's Hair Design
10.1993 - 11.1997

Graduated -

Danvers High School

Graduated - Cosmetologist

Learning Institute of Beauty Sciences

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