NICOLE HAYNES
Miramar
Summary
Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Comcast Cable and Xfinity
01.2022 - 04.2024
- Assisted Costumers with technical questions and repairs with equipment, account or support.
- Answering all incoming calls.
- Reconciled and processed all data entry and reports.
- Responsible for addressing customers complains and discrepancies.
- Offer Customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
Leasing Manager
Enclave
06.2018 - 12.2021
- Manage/ Oversee contractors
- Assisted residents with answers regarding apartment renovations
- Prepare notices for upcoming events and maintenance emergencies
- Provided training sessions for new hires on how to effectively handle inquiries
- Responded promptly to emails from residents regarding their orders or inquiries
- Assisted with budget preparation and monitoring expenses related to resident services programs
- Manage/ Oversee a building with over 1,100 apartment homes
Education
High School Diploma -
Miramar high school
Cosmetology License - Cosmetology
Kaizen University
Pembroke Pines, FL02-2022
Skills
- Accounts Management
- Microsoft Office
- Entrata Core
- Marketing
- Customer Service
- Problem resolution
- Active listening
- Critical thinking
- Call center experience
- Customer relations
- Data entry
Certification
- Lash Technician License
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Comcast Cable and Xfinity
01.2022 - 04.2024
Leasing Manager
Enclave
06.2018 - 12.2021
High School Diploma -
Miramar high school
Cosmetology License - Cosmetology
Kaizen University
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