Umanga Ghimire
Fairborn,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Nepal Bank limited
kathmandu, bagmati
02.2024 - 07.2024
- Assisted customers with inquiries regarding banking products and services.
- Educated clients on digital banking tools and services.
- Collaborated with team members to enhance service delivery standards.
- Provided support during peak hours to ensure timely service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
Assistant Accountant
Sooriya Diagnostic
kathmandu, bagmati
10.2023 - 12.2023
- Handled routine inquiries related to accounts payable and receivable transactions.
- Organized and filed financial documents to ensure compliance with company policies.
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
Education
Bachlors in Business Management - Business
Xavier International College
Kathmandu, Nepal08-2023
Skills
- Time management
- Effective communication
- Problem solving
- Customer relations
- Complaint handling
- High-energy attitude
- Accounts management
Languages
English
Professional
Hindi
Professional
Nepali
Native/ Bilingual
Affiliations
- Enjoy long distance driving where i have completed a cross country trip from new york to California driving alone.
- Passionate about trekking where i have accomplished Annapurna Base Camp and Mardi Himal routes.
Timeline
Customer Service Representative
Nepal Bank limited
02.2024 - 07.2024
Assistant Accountant
Sooriya Diagnostic
10.2023 - 12.2023
Bachlors in Business Management - Business
Xavier International College
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