Nicole Hayward
Indianapolis,Indiana
Summary
Self starter who applies individual initiative to get the job done. Committed to being a professional, honest and helpful team player that is goal oriented and devoted. Plans to utilize a cross functional background to excel in a forward thinking organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Clerk
Rural Inn
Indianapolis
04.2019 - Current
- Cash balances, customer services, able to follow instructions
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
FLO Operator
Chewy
Indianapolis
10.2018 - 01.2019
- Attention to detail, followed safety procedures, picking and packing, trained new hires, all procedures that were incorporated with both inbound and outbound duties
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Conducted inspection of in-process or finished product.
- Set up machines to start production cycles and controlled machine settings.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Met production targets and tight deadlines by collaborating closely with team members.
Driver
Transportation Concierge Services
Indianapolis
02.2015 - 03.2016
- Assist member in and out of vehicles, displayed time management skills, provided excellent customer service and documented mileage, manifest trips
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
CNA Certificate -
PrimeWay Institute
Indianapolis, IN03.2011
General Education Diploma - GED
Milwaukee Area Technical College
Milwaukee, WI06.1999
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Relationship Building
- Prioritization
- Research
- Quality Control
- Proofreading
- Correspondence Writing
- Attention to Detail
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Creative Thinking
- Team Collaboration
- Staff Training
- Inventory Assessment
Timeline
Clerk
Rural Inn
04.2019 - Current
FLO Operator
Chewy
10.2018 - 01.2019
Driver
Transportation Concierge Services
02.2015 - 03.2016
CNA Certificate -
PrimeWay Institute
General Education Diploma - GED
Milwaukee Area Technical College