Nicole Helton
Kannapolis,NC
Summary
Dynamic professional with experience in orthotic device fitting and fabrication, notably with Binson's Medical Supply. Excelled in patient coordination, ensuring seamless communication between patients, medical staff, and insurance companies. Demonstrated expertise in problem-solving and team collaboration, significantly enhancing patient care and satisfaction. Skilled in both technical device customization and empathetic patient interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Short Term Rental Cleaner
Self-employeed
Charlotte, NC
01.2024 - Current
- Maintain high cleanliness standards to provide guests with the best experience possible.
- Tasks include changing linens, stocking supplies, vacuuming, mopping, dusting all surfaces, and cleaning the kitchen and bathrooms, with attention to detail.
- Communicate efficiently with the property manager about any issues concerning the property so that they can be taken care of quickly.
Orthotic and Prosthetic Technician/Orthotic Fitter
Binson's Medical Supply
Flint, MI
01.2018 - 03.2021
- Perform all fabrication of custom orthotic and prosthetic devices, including AFOs, custom orthotics, KAFOs, shoe modifications, and upper and lower extremity prosthetic sockets.
- Work in collaboration with clinical staff to provide patients with optimal working devices in a timely manner.
- Order all supplies and tools needed to complete the projects as a technician.
- Help keep the off-the-shelf orthotic products in stock.
- Fill in when needed as an ABC Certified Orthotic Fitter to measure and fit patients with off-the-shelf orthotic devices.
- Record all measurements and details needed in order to fit patients with the correct devices.
- Perform adjustments to off-the-shelf bracing when applicable.
- Explain the function and care instructions to patients about their devices, and answer any questions.
- Communicate effectively using proper terminology with physicians and staff in order to ensure that patients receive the best care possible.
Patient Coordinator
Binson's Medical Supply
Flint, MI
09.2017 - 12.2017
- Greet and assist patients with check-in procedures.
- Communicate with insurance companies to verify coverage.
- Obtain authorizations for various medical devices.
- Act as the main point of contact for patients, doctors, hospital staff, and health insurance providers by closely reviewing patient needs, while maintaining high levels of communication.
- Work with patients to schedule appointments by answering incoming calls and handling prescriptions.
- Provide excellent customer service to patients and medical staff by explaining treatment preparation, instructions, and other relevant facts.
- Maintain confidentiality of patient data and condition to safeguard health information.
Education
Associate of Applied Science - Orthotic And Prosthetic Technology
Baker College
Flint, MI09-2017
Skills
- Fit patients with the correct size and type of orthotic devices
- Fabricate various custom orthotic devices
- Detail-oriented
- Written and verbal communication
- Team collaboration
- Problem solving
- Time management
Certification
- ABC Certified Orthotic Technician.
- ABC Certified Orthotic Fitter.
Timeline
Short Term Rental Cleaner
Self-employeed
01.2024 - Current
Orthotic and Prosthetic Technician/Orthotic Fitter
Binson's Medical Supply
01.2018 - 03.2021
Patient Coordinator
Binson's Medical Supply
09.2017 - 12.2017
Associate of Applied Science - Orthotic And Prosthetic Technology
Baker College