Nicole Henderson
LAWTON
Summary
Comprehensive understanding of banking operations gained through background as Vault Teller and Universal Banker. Demonstrated ability to establish strong client relationships, cross-sell financial products and services, manage cash balances, and maintain regulatory compliance. Strengths include problem-solving skills, customer service focus, and fluency in various banking systems.
Overview
2027
2027
years of professional experience
Work History
Universal Banker
Liberty National Bank
Lawton
09.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer issues efficiently through active listening and problem-solving skills.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Assisted customers with online banking setup and troubleshooting issues.
- Educated clients on banking products and services to enhance financial understanding.
Vault Teller
Liberty National Bank
Lawton
08.2018 - 09.2025
- Processed customer transactions efficiently and accurately.
- Assisted customers with inquiries and account information.
- Balanced cash drawers and maintained accurate records.
- Managed vault inventory and replenished supplies as needed.
- Conducted regular audits to ensure compliance with bank policies.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
Assistant Front End Manager
Cash Saver Grocery Store
LAWTON
- Assisted in managing daily store operations and staff activities.
- Trained new employees on store policies and customer service standards.
- Monitored inventory levels and organized stock for optimal display.
- Supervised cashiers in handling transactions accurately and efficiently.
- Managed daily operations of the front end area including opening and closing duties.
Education
Southaven High School
Southaven, MSSkills
- Financial transactions
- Customer service
- Account management
- Cash handling
- Regulatory compliance
- Problem resolution
Timeline
Universal Banker
Liberty National Bank
09.2025 - Current
Vault Teller
Liberty National Bank
08.2018 - 09.2025
Assistant Front End Manager
Cash Saver Grocery Store
Southaven High School