Work History
Nicole Henley

Nicole Henley

Information Technologist specializing in Assurance and Security
San Jacinto,CA


Enthusiastic Technologist eager to contribute to a team's success through accuracy, dedication, proficiency and efficiency. Adept when working with systems and their networks as well as securing and providing lawful assurance for its data within. Clear understanding of the importance of providing, up-to-date informatics as well as applicable training for end-users. Motivated to learn, grow and excel in the ever growing world of inter-connectable systems. Waiting, willing, and anticipating.....


years of post-secondary education
years of professional experience


Bachelor of Science - Information Security

Capella University
Minneapolis, MN
2015.09 - Current

Work History

Registration Clerk

Pinnacle Medical Group
Rialto Ca , CA
2010.06 - 2015.12
  • Reviewed daily reservations and confirmed bookings.
  • Handled complaints and resolved conflicts involving facilities or amenities.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
  • Processed cancellations, changes or special requests promptly.
  • Addressed client inquiries and updated database information.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed patient admission and discharge documentation.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Received and processed medical records requests.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Input data into computer programs and filing systems.
  • Managed system conversion and maintained minimal downtime during updates.
  • Assisted technicians in machine handling and set up.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Maintained excellent attendance record, consistently arriving to work on time.


End-user support

Nicole HenleyInformation Technologist specializing in Assurance and Security