Overview
Work History
Education
Skills
Timeline
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NICOLE HERGOTT

Los Angeles,CA

Overview

7
7
years of professional experience

Work History

Server

Talus Spirits and Sustenance
10.2022 - 09.2024
  • Maintained knowledge of current menu items that changed every other month, garnishes, ingredients, and preparation methods
  • Took orders from customers accurately and in a timely manner, and entered them in on the Toast system while promoting any specials or upsells
  • Checked food before serving it to customers promptly and courteously
  • Responded efficiently to guest inquiries and complaints in a professional manner to ensure every customer was satisfied
  • Split bills and calculated totals of large parties
  • Handled money transactions accurately while following company procedures for handling cash payments
  • Brought wine selections to tables with appropriate glasses and poured for customers
  • Took care of large parties of up to 60 customers and served the patio with up to 10 tables at a time
  • Mentioned positively by name in online reviews.
  • Assisted in training new servers
  • Monitored dining room for cleanliness and proper set-up at all times
  • Communicated effectively with kitchen staff, hosts, managers, and other servers to work together as a team

Server

The Jewell Jazz Club
04.2022 - 10.2022
  • Greeted guests and provided menus
  • Took reservations and to-go orders to streamline process for both customer and restaurant
  • Explained menu options and their ingredients to guests, offered suggestions, and took orders for food and beverages
  • Accurately recorded orders on cash register and point-of-sale system
  • Served food and drinks to guests during live music performances efficiently, and immediately remedied issues with orders
  • Prepared checks, itemizing total meal costs and taxes
  • Trained new employees on restaurant procedures and drink garnishing techniques
  • Performed opening and closing duties such as setting up the dining area and restocking supplies
  • Communicated with hosts, bartenders, and kitchen staff to prepare for and serve customers

Barista and Shift Lead

Scooter's Coffeehouse
07.2017 - 03.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages while promoting upsells
  • Prepared specialty drinks such as lattes, cappuccinos, smoothies, blended coffees, matchas, and Americanos as customized
  • Maintained calm demeanor during high-volume periods and special events
  • Helped to break the company's highest number of cars through the drive-thru (140) in one hour's time
  • Operated cash registers to process customer payments while using coupons and the Scooter's app
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
  • Kept track of inventory and stocked shelves with ingredients needed
  • Worked as a shift lead and directed the other employees during times of service
  • Assisted in the preparation of baked goods including muffins, cookies, and scones
  • Trained new baristas on company policies and procedures regarding food handling safety standards
  • Created promotional displays for advertising special events or promotions at the cafe
  • Assisted with catering orders for corporate clients or private parties upon request

Education

BACHELOR OF SCIENCE - BIOLOGY (PRE-PHARMACY)

University of Nebraska At Omaha
Omaha, NE
05.2023

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Menu Memorization
  • Order Management
  • Cash and Card Handling
  • Toast POS System
  • High-Volume Dining
  • Wine Service
  • Problem Solving
  • Team Player

Timeline

Server

Talus Spirits and Sustenance
10.2022 - 09.2024

Server

The Jewell Jazz Club
04.2022 - 10.2022

Barista and Shift Lead

Scooter's Coffeehouse
07.2017 - 03.2023

BACHELOR OF SCIENCE - BIOLOGY (PRE-PHARMACY)

University of Nebraska At Omaha

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NICOLE HERGOTT