NICOLE HERGOTT
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Server
Talus Spirits and Sustenance
10.2022 - 09.2024
- Maintained knowledge of current menu items that changed every other month, garnishes, ingredients, and preparation methods
- Took orders from customers accurately and in a timely manner, and entered them in on the Toast system while promoting any specials or upsells
- Checked food before serving it to customers promptly and courteously
- Responded efficiently to guest inquiries and complaints in a professional manner to ensure every customer was satisfied
- Split bills and calculated totals of large parties
- Handled money transactions accurately while following company procedures for handling cash payments
- Brought wine selections to tables with appropriate glasses and poured for customers
- Took care of large parties of up to 60 customers and served the patio with up to 10 tables at a time
- Mentioned positively by name in online reviews.
- Assisted in training new servers
- Monitored dining room for cleanliness and proper set-up at all times
- Communicated effectively with kitchen staff, hosts, managers, and other servers to work together as a team
Server
The Jewell Jazz Club
04.2022 - 10.2022
- Greeted guests and provided menus
- Took reservations and to-go orders to streamline process for both customer and restaurant
- Explained menu options and their ingredients to guests, offered suggestions, and took orders for food and beverages
- Accurately recorded orders on cash register and point-of-sale system
- Served food and drinks to guests during live music performances efficiently, and immediately remedied issues with orders
- Prepared checks, itemizing total meal costs and taxes
- Trained new employees on restaurant procedures and drink garnishing techniques
- Performed opening and closing duties such as setting up the dining area and restocking supplies
- Communicated with hosts, bartenders, and kitchen staff to prepare for and serve customers
Barista and Shift Lead
Scooter's Coffeehouse
07.2017 - 03.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages while promoting upsells
- Prepared specialty drinks such as lattes, cappuccinos, smoothies, blended coffees, matchas, and Americanos as customized
- Maintained calm demeanor during high-volume periods and special events
- Helped to break the company's highest number of cars through the drive-thru (140) in one hour's time
- Operated cash registers to process customer payments while using coupons and the Scooter's app
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Kept track of inventory and stocked shelves with ingredients needed
- Worked as a shift lead and directed the other employees during times of service
- Assisted in the preparation of baked goods including muffins, cookies, and scones
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Created promotional displays for advertising special events or promotions at the cafe
- Assisted with catering orders for corporate clients or private parties upon request
Education
BACHELOR OF SCIENCE - BIOLOGY (PRE-PHARMACY)
University of Nebraska At Omaha
Omaha, NE05.2023
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Menu Memorization
- Order Management
- Cash and Card Handling
- Toast POS System
- High-Volume Dining
- Wine Service
- Problem Solving
- Team Player
Timeline
Server
Talus Spirits and Sustenance
10.2022 - 09.2024
Server
The Jewell Jazz Club
04.2022 - 10.2022
Barista and Shift Lead
Scooter's Coffeehouse
07.2017 - 03.2023
BACHELOR OF SCIENCE - BIOLOGY (PRE-PHARMACY)
University of Nebraska At Omaha