Nicole Herman
Oswego,IL
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
14
14
years of professional experience
Work History
Teacher
Smith Elementary School
08.2014 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Bartender
Jackson Avenue Pub
08.2013 - 05.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server/Head Bartender
Rizzo's
05.2010 - 01.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
ESL Certification - Teaching English As A Second Language
Aurora University
Aurora, IL12.2023
Master of Science - Reading Teacher Education
Concordia University
River Forest12.2021
Bachelor of Science - Education
Eastern Illinois University
Charleston, IL12.2012
Skills
- Guest Engagement
- Order Management
- Safe Food Handling
- Food Running
- Daily Specials Memorization
- Sales Techniques
- Menu Presentation
Timeline
Teacher
Smith Elementary School
08.2014 - Current
Bartender
Jackson Avenue Pub
08.2013 - 05.2018
Server/Head Bartender
Rizzo's
05.2010 - 01.2013
ESL Certification - Teaching English As A Second Language
Aurora University
Master of Science - Reading Teacher Education
Concordia University
Bachelor of Science - Education
Eastern Illinois University
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