Nicole Hertzke

• Coordinated daily operations to ensure smooth functioning of resident services.
• Led initiatives to enhance resident engagement through diverse programming offerings.
• Managed vendor relationships to optimize facility maintenance and supplies procurement.
• Conducted regular assessments of community resources to identify areas for improvement.
• Entered data, generated reports, and produced tracking documents.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Managed vendor relationships to secure best quality of services and products for organizational needs.
• Developed engaging activity programs to enhance participant satisfaction and community involvement.
• Managed budgets for activities, ensuring adherence to financial guidelines and constraints.
• Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
• Maintained and ordered supplies for activities.
• Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
• Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
• Established strong relationships with local vendors, securing discounts and partnerships for ongoing event support.
• Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
• Managed budgets and resources efficiently, enabling high-quality events without exceeding allocated funds.
• Implemented creative problem-solving strategies when faced with unexpected challenges or changes in circumstances during planned activities.
• Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
• Optimized use of available spaces by carefully considering capacity limits and redesigning layouts as needed for various activities.

• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Responded promptly to emergencies or crisis situations following established protocols
• Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
• Documented all interactions/observations accurately and maintained confidentiality of client information
• Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
• Provided transportation and accompanied clients to appointments, errands, and social outings
• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
• Provided personalized support to individuals with disabilities to enhance daily living skills.
• Monitored client progress, ensuring adherence to safety and health protocols.
• Facilitated recreational activities to promote social interaction and engagement among clients.
• Collaborated with families to communicate updates and address concerns regarding client well-being.
• Advocated for clients' needs, enhancing their access to community resources and services.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

• Pharmacy Technician in the Homestar Retail Pharmacy in the St Luke's Hospital main campus. I process both electronic and manual prescriptions. I count and fill medications based off of prescription. I order inventory. I keep track of inventory as well as outdated. I use the POS system in order to properly check patients medication out of the pharmacy.

Assisted in medication retrieval following pharmacist order processing. Delivered medications to designated hospital floors. Stocked Omnicell medication carts across the hospital. Supported sterile compounding processes as an IV technician during assigned shifts. Performed cleaning tasks in the ante room, clean room, and hood areas. Applied proper gowning techniques as per training. Engaged in training at the cancer center infusion pharmacy. Prepared compounded chemotherapy medications based on orders received from the pharmacist. Created chemotherapy medication pumps and other non-chemotherapy compounded medications regularly. Currently support data entry tasks as a part-time pharmacy technician in the outpatient retail pharmacy. Processed both electronic and manual prescriptions efficiently.

• Efficient in Prime RX software
• Dispensed medications accurately while ensuring compliance with pharmacy regulations.
• Assisted in managing inventory levels, reducing medication shortages and improving availability.
• Collaborated with healthcare professionals to optimize patient care through effective communication and coordination.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Counted, measured, and compounded medications following standard procedures.

• I ran the day today functions of a creative arts studio in Nazareth, PA. As well as designed plans for current 4 week art lessons. As well as design and prep crafts for children's craft classes. I was the lead instructor for all classes and parties. Unfortunately the studio was closed by the owner.

• Head instructor for painting classes for up to 50 people ages 5-adult
• Supervises classes and instructors
• Plans booked parties
• Provides back office support, such as studio financials, data entry, phone communication, class reservations and party agreements. Promote the business and class offerings, as well as fundraising for local non profits.

• Assisted Emotional Support Teacher for grades K-3
• Followed and met IEP goals for each student
• Evaluated child behavior and progress
• Provided progress reports to parents
• Developed learning plans for individual students
• Provided health, safety, and physical needs of students in emotional support classroom

• Provided instructional support to classroom teachers in grades K-3