Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hestness

Renton,WA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Pogacha. Excelled in optimizing labor costs and enhancing guest relations, achieving top 3% in sales at Nordstrom Grill. Demonstrates exceptional organizational skills and thrives in fast-paced settings, leveraging a blend of expert cash handling and a commitment to team collaboration.

Overview

26
26
years of professional experience

Work History

Restaurant Manager. FOH

Pogacha
11.2023 - 10.2024
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.

Bartender

Williams Sports Bar
11.2014 - 07.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender

JP’s Bar and Grill
08.2013 - 11.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Bartender/ Server/ Shift Supervisor

The Islander
09.2009 - 06.2013
  • Increased repeat business by remembering regulars' preferences.
  • Executed opening and closing procedures to ensure smooth operations.
  • Managed cash and credit transactions accurately for balanced registers.

Server. MOD

Pogacha
04.2003 - 06.2009
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Skillfully and quickly handled money transactions

Server

Nordstrom Grill
09.1998 - 03.2003
  • Developed and maintained positive working relationships with others to reach business goals.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained a pacesetter position by consistently reaching the top 3% of sales 

Education

High School Diploma - undefined

Carmel High School
Carmel, CA

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Monterey Peninsula College
Monterey, CA

Skills

  • Organized and efficient server
  • Quick problem solver
  • Thrives in fast-paced environment
  • Committed team player
  • High energy
  • Flexible schedule capability
  • Guest relations professional
  • Cash handling expert
  • Bar terminology
  • Up-selling capability

Timeline

Restaurant Manager. FOH

Pogacha
11.2023 - 10.2024

Bartender

Williams Sports Bar
11.2014 - 07.2018

Bartender

JP’s Bar and Grill
08.2013 - 11.2014

Bartender/ Server/ Shift Supervisor

The Islander
09.2009 - 06.2013

Server. MOD

Pogacha
04.2003 - 06.2009

Server

Nordstrom Grill
09.1998 - 03.2003

High School Diploma - undefined

Carmel High School

undefined

Monterey Peninsula College

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Nicole Hestness