Nicole Hewison
Buffalo
Summary
Dynamic Central Scheduling Specialist with a proven track record at Ohio Health Medical Center, adept at optimizing appointment scheduling and enhancing patient experiences. Skilled in HIPAA compliance and patient registration, I excel in communication and collaboration, implementing process improvements that increased efficiency and satisfaction in healthcare delivery.
Overview
27
27
years of professional experience
Work History
Central Scheduling Specialist
Ohio Health Medical Center
05.2013 - Current
- Coordinated patient scheduling across multiple departments to optimize resource allocation.
- Managed appointment schedules using electronic health record systems to ensure accuracy and efficiency.
- Communicated with patients and medical staff to address scheduling inquiries and resolve conflicts promptly.
- Implemented process improvements that streamlined appointment booking procedures, enhancing overall patient experience.
- Collaborated with healthcare providers to confirm availability and accommodate patient needs efficiently.
Server
Buffalo Grill
01.1998 - 05.2013
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu recommendations, enhancing guest satisfaction through personalized suggestions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
Associate In Applied Science - Physical Therapy Assistant
Muskingum Area Technical Center
Zanesville, OH05.1998
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Calendar management
- Patient confidentiality
Timeline
Central Scheduling Specialist
Ohio Health Medical Center
05.2013 - Current
Server
Buffalo Grill
01.1998 - 05.2013
Associate In Applied Science - Physical Therapy Assistant
Muskingum Area Technical Center
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