Nicole Hill
Brush Prairie,WA
Summary
I am an enthusiastic and personable undergraduate student pursuing a degree in Hospitality Business Management. I have excellent communication and organizational skills contribute to fostering strong interpersonal relationships for smooth collaboration within group dynamics. I am self-motivated and passionate, dedicated to the success of peers and self. I find joy in nurturing and strengthening connections between professors, classmates, and guests, ultimately enhancing the overall experience.
Overview
4
4
years of professional experience
Work History
Hostess
Red Robin
08.2024 - Current
- Customer Service—I speak to my customers while taking them back to their seats, listening for any special occasion, like birthdays, that we can celebrate.
- I greet customers warmly upon arrival and provide a friendly, warm presence throughout the dining experience.
- Support servers, food runners, and bussers with keeping the dining area ready for every guest.
- Train new hostesses on customer service, best practices, and restaurant policies to maintain high service standards.
- I work with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Complete daily side work and opening and closing duties without fail.
Pet Sitter
Nikki's Pet Sitting Service
01.2021 - Current
- Prepare food and water following instructions from pet owners.
- Gives animals proper attention to promote secure environment in owner's absence.
- I clean out litter trays, food, and water bowls to provide a clean environment for pets.
- I regularly communicate professionally with pet owners via phone, email, and text.
- I build trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care.
- I conduct regular home visits to check on pets while owners are away, providing peace of mind through routine updates.
Education
B.A. - Hospitality Business Management
Washington State University
Vancouver, Washington07-2025
Skills
- Customer Service
- Organized
- Punctual
- Self-motivated
- Time Management
- Adaptability and dependability
- Relationship building
- Active listening and communication
- Patience and empathy
Awards and Acknowledgments
- Best Witness Award, Mock Trial - Hockinson High School, 2 years
- Honor Roll, University of Puget Sound, 2021
- Honor Roll, Washington State University, Vancouver, 2022 - 05/01/25
- Washington State Food Worker Card, 2024
Leadership And Involvement
Visit Vancouver: In October 2024, I delivered pamphlets to the listed first-time participants for the Dine with the Couve event.
Canned Food Drive: Organized and participated in a food drive for North Country Community Food Bank in Battle Ground, WA.
Clothing and Bedding Drive for Share House: I participated in a drive to collect gently used clothing for the residents of the Share House.
Timeline
Hostess
Red Robin
08.2024 - Current
Pet Sitter
Nikki's Pet Sitting Service
01.2021 - Current
B.A. - Hospitality Business Management
Washington State University
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