Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hofhine

Simi Valley,CA

Summary

Hardworking individual with excellent customer service skills. Quick to learn new tasks, easily takes on additional responsibilities, and continually strives to improve and excell.

Overview

6
6
years of professional experience

Work History

Commercial Insurance Producer

M & W Insurance Services Inc.
01.2024 - Current
  • Offered detailed information about products and binding coverage.
  • Received inbound phone calls and electronic quote submissions.
  • Reviewed, shopped and processed renewals.
  • Finalized sales and collected necessary deposits.
  • Negotiated contracts and terms of sale with potential customers.

Account Manager

Harmony Insurance Agency
04.2021 - 01.2024
  • Cultivated long-lasting partnerships with clients by delivering exceptional customer service.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Collected premiums for renewals on or before effective date of coverage.
  • Managed the renewal process and servicing of a $5,000,000 book of business.
  • Generated leads through cold-calling and other outreach methods.
  • Assisted clients with claims processing.

Office Manager

Innovative Networking Solutions Inc.
08.2018 - 02.2021
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions.
  • Oversaw all administrative functions, including scheduling, payroll, and accounts payable.
  • Successfully managed and supervised a team of 10 staff, ensuring smooth day-to-day operations.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

Property And Casualty Insurance License

High School Diploma -

Newbury Park High School
Newbury Park, CA

Skills

  • Highly organized and detail oriented
  • Excellent customer service skills
  • Strong problem-solving skills
  • Reliable and hard working

Timeline

Commercial Insurance Producer

M & W Insurance Services Inc.
01.2024 - Current

Account Manager

Harmony Insurance Agency
04.2021 - 01.2024

Office Manager

Innovative Networking Solutions Inc.
08.2018 - 02.2021

Property And Casualty Insurance License

High School Diploma -

Newbury Park High School

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Nicole Hofhine