NICOLE HOOGENDOORN
Flower Mound,United States
Summary
United States Veteran (USMC and US Army). Highly motivated and disciplined professional. Team oriented, self driven, highly focused, teachable, and willing to go above and beyond expectations.
Overview
5
5
years of professional experience
Work History
Escrow Assistant
Spartan Title
08.2023 - Current
- Review all closing documents for accuracy and completeness
- Prepare loan packages for return to lender
- Ensure all documents are signed and notarized correctly
- Prepare and ship closing packages: Assure that each package is complete and properly signed by all parties
- Assist Closer/Escrow Officer with final policy distribution
- Prepare files for storage and ensure compliance with company and regulatory standards
- Handle document retrieval requests as needed
- Assist branch manager with administrative tasks as requested
- Maintained organized files for easy access, increasing team efficiency during transaction reviews
- Enhanced client satisfaction by delivering timely and accurate escrow services
- Returned executed loan packages to lender for review and approval in accordance with lender instructions
- Streamlined escrow processes by implementing efficient filing and tracking systems
New Business Coordinator
MyLifeWerks
12.2021 - 07.2023
- Process new life insurance policies with high level of accuracy
- Key point of contact between carriers, bank, and agents
- Successfully resolves issues that need to be addressed in order for policies to be issued
- Ensure accuracy of all documents submitted to company for processing.
Escrow Assistant
First American Mortgage
01.2021 - 05.2021
- Handle all pre-closing and post-closing functions, including reviewing post-closing lender document requests, recording submissions, and quality audit reviews
- Prepare loan packages for return to lender
- Schedule and coordinate times for closings
- Prepare copies for disbursement and closing transmittals
- Reconcile disbursement
- Correspond with investor closing requirements before documents are drawn
- Post-settlement, coordinate all loan proceeds to all parties, including fees payable to the client
Owner
We Fix U Fitness
11.2019 - 03.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed day-to-day business operations
- Marketed inquiries from potential new clients and facilitating service appointments and other requirements
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Carried out effective, efficient operating and administrative policies
- Maintained client relationships via outbound calls & emails
- Liaison between clients, vendors, and contractors
- Provided high quality customer service
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business
Education
BBA - Marketing
Loyola Marymount University
Los Angeles, CA05.1995
Skills
- Military Experience
- Management
- Microsoft Suite Proficient
- Quality Control
- File Management
- Escrow Knowledge
- Document Review
- Data entry proficiency
- Accuracy and Precision
- Deadline-oriented
- Loan Document Familiarity
- Document Preparation
- Processing expertise
- Attention to Detail
- Time Management
Timeline
Escrow Assistant
Spartan Title
08.2023 - Current
New Business Coordinator
MyLifeWerks
12.2021 - 07.2023
Escrow Assistant
First American Mortgage
01.2021 - 05.2021
Owner
We Fix U Fitness
11.2019 - 03.2020
BBA - Marketing
Loyola Marymount University