Nicole Hoogendoorn

• Coordinate the recording of deeds, deeds trusts, and other legal documents with county recorder’s offices, ensuring timely and accurate completion.
• Collaborate with escrow officers, lenders, and title departments to resolve post-closing issues and meet strict compliance deadlines.
• Prepare and return executed loan packages to lenders for final review and approval in accordance with detailed lender instructions.
• Proactively track and follow up on the status of releases, title policies, and recorded documents to ensure all post-closing requirements are fulfilled.

• Processed new life insurance policies with exceptional accuracy, ensuring timely and error-free issuance.
• Served as primary liaison between carriers, banks, and agents, facilitating smooth communication and workflow.
• Proactively identified and resolved policy issues, expediting approvals and maintaining compliance with company standards.
• Reviewed and verified all documentation to guarantee completeness and accuracy, minimizing processing delays.

• Manage all pre-closing and post-closing processes, ensuring timely and accurate completion of lender document requests, recording submissions, and quality control audits.
• Assemble and review loan packages for submission to lenders, verifying all required documents and signatures.
• Coordinate and schedule closings, serving as the main liaison between lenders, escrow officers, and clients to ensure smooth transactions.
• Prepare disbursement packages and closing transmittals, maintaining accuracy in all financial and legal documentation.
• Reconcile disbursements and confirm that all funds are properly allocated in accordance with escrow instructions and lender requirements.
• Communicate with investors and lenders to confirm compliance with closing requirements prior to document preparation.
• Oversee post-settlement fund distribution, ensuring prompt payment of client fees and accurate allocation of proceeds to all parties involved.

Boosted customer satisfaction by streamlining processes and delivering exceptional service
Built and maintained strong client relationships, driving repeat business and referrals
Managed daily operations and team performance, ensuring accuracy and efficiency
Led marketing efforts and client acquisition, facilitating appointments and service needs
Oversaw financial operations, including budgeting, reporting, and tax preparation
Negotiated supplier contracts, reducing costs and improving terms
Served as liaison between clients, vendors, and contractors, ensuring seamless operations