Appraisal Coordinator
Finance Of America Commercial
12.2021 - Current
Hi, I’m
Nicole Hunt
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Finance Of America Commercial
Appraisal Coordinator
12.2021 - Current
Job overview
- Composed and ordered engagement letters to fee appraisers.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
Fastapp
Account Manager
10.2021 - 12.2021
Job overview
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Voxtur Valuations
Senior Operations Team Leader
11.2019 - 10.2021
Job overview
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Cleveland Hill HSCheektowaga, NY
High School Diploma
Skills
- Appraisal Reports
- Status Updates
- Special Projects
- Customer Service Process Improvement
- Call Center Customer Service
- Operational Efficiency
- Active Listening Skills
- Coordinate Schedules
- Handling Complaints
- Customer Satisfaction
Timeline
Account Manager
Fastapp
10.2021 - 12.2021
Senior Operations Team Leader
Voxtur Valuations
11.2019 - 10.2021
Cleveland Hill HS
High School Diploma
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