Nicole Hurst-Puckett
Summary
Seasoned Office Administrator with over 25 years of experience in managing office operations, compliance, and billing in healthcare settings. Demonstrated expertise in relationship building, staff oversight, and regulatory adherence. With a proven track record of enhancing office efficiency. Seeking to leverage administrative skills in a new Administrator role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Administrator
Superior Senior Care
Conway, AR
09.2014 - Current
- Establish and maintain professional relationships with key stakeholders, including board members, vendors, service providers, clients, and regulatory officials
- Verify and monitor qualifications and continuing education compliance of self-employed service providers and employees
- Ensure operational continuity by designating the current alternate administrator and adhere to timely submission of billing information and documentation
- Achieve and maintain compliance with all federal, state, and local regulations, actively making recommendations for service and efficiency enhancements
- Oversee accuracy of public information materials, promptly identifying and addressing potential issues, and demonstrating comprehensive understanding of relevant government regulations
- Ensured compliance with company regulations by conducting regular audits of internal documents and records
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability
- Implemented new software programs, increasing office efficiency and reducing manual labor tasks
- Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management
- Trained new hires on company policies and procedures
- Conducted performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for growth opportunities
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Office Manager/Insurance Manager
Abundant Health
Conway, AR
08.1998 - 09.2014
- Administered comprehensive clerical tasks encompassing data entry, filing, records management, and intricate billing procedures
- Oversaw medical office operations, including scheduling and management of medical/insurance records for various carriers and workers' compensation cases
- Managed internal processes, including accounts payable/receivable, general ledger maintenance, report generation, and medical lien handling
- Conducted financial responsibilities such as month-end closings, collections, legal claims for small debts, and implementation of wage garnishments
- Coordinated insurance-related tasks, including billing, payment posting, insurance verification, pre-authorizations, and tracking of unpaid claims; additionally provided patient care through x-ray development and therapeutic treatments
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Served as top trusted advisor for clients seeking guidance regarding risk management strategies, helping them make informed decisions about their insurance needs
Education
High School -
Conway High School
Conway, AR05.1997
Skills
- Office Management
- Patient/Client Retention
- Excellent Organizational Skills
- Policies & Procedures Manuals
- Insurance Verification/Billing
- Records Management/EMR
- Spreadsheets/Reports
- Microsoft office
- Account reconciliation
- Operations management
- Preparing reports
- Revenue generation
- Budgeting expertise
- Updating client data
- Policy updates
- Compliance Management/Monitoring
Awards
- AY Magazine Best Boss Award, 2022
- AMP 40 in Their Forties, 2022, Featured in Arkansas Money and Politics as one of their '40 in Their Forties'
- Faulkner Lifestyle Women's Power List, 2022, Article written in Faulkner Lifestyle Magazine's Women's Power List
- AY Magazine Best Boss Award, 2023
- AY Magazine's Intriguing Women, 2023
- AY Magazine Best In-Home Care Award, 2024
Certification
Notary
1999-Present
Limited License X-Ray Tech
1999-Present
Private Employment Agency Manager License
2014-Present
Timeline
Office Administrator
Superior Senior Care
09.2014 - Current
Office Manager/Insurance Manager
Abundant Health
08.1998 - 09.2014
High School -
Conway High School