Nicole Hutson
Killeen,TX
Summary
Seasoned Office Manager offering experience in optimized productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Altius Healthcare Management
Lampasas, TX
01.2018 - 11.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Receptionist/Teacher
Texas Tan/Apollo Tan
Harker Heights, TX
05.2017 - 12.2018
- Enhanced client experience by offering pre-tan skin assessment and provided guidance on proper aftercare for clients following tanning sessions to ensure optimal results and skin health preservation.
- Maintained a high level of product knowledge through continuous research on industry trends.
- Opened and closed the salon according to established protocols, securing premises at the end of each day for added security measures.
- Assisted in staff training, ensuring all team members were knowledgeable about salon procedures and products.
- Handled cash transactions accurately, reconciling daily sales reports for management review.
- Maintained accurate records of inventory, tanning bed usage, and customer information using salon software systems.
Salon Coordinator
Elle Day Spa
Copperas Cove, TX
03.2017 - 12.2018
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Managed payroll processing accurately and efficiently for all salon personnel.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
Med Tech/Caregiver/Event Coordinator
Brookdale Senior Living
Stanwood, WA
02.2014 - 04.2015
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated and maintained patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Education
High School Diploma -
Academy of Individualized Study
06.2013
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing, Credit and Collections
- Scheduling and calendar management
- Payroll Processing
- Account Reconciliation
- Human Resources
- Employee Training
Timeline
Office Manager
Altius Healthcare Management
01.2018 - 11.2023
Receptionist/Teacher
Texas Tan/Apollo Tan
05.2017 - 12.2018
Salon Coordinator
Elle Day Spa
03.2017 - 12.2018
Med Tech/Caregiver/Event Coordinator
Brookdale Senior Living
02.2014 - 04.2015
High School Diploma -
Academy of Individualized Study