Nicole Irsuto
Chicago,IL
Summary
Accomplished PDR Sales Manager with a proven track record at Gibsons Restaurant Group, enhancing client satisfaction and boosting sales through strategic leadership and relationship building. Expert in staff management and sales team training, I excel in optimizing resources and implementing efficient project management strategies to exceed performance goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PDR Sales Manager
Gibsons Restaurant Group
04.2022 - Current
- Responded to leads promptly, ensuring timely communication and maximizing opportunities for client engagement.Resolved customer relations issues promptly, ensuring client satisfaction and fostering long-term business relationships.
- Generated over $1.7 million in catering and event sales, consistently surpassing revenue targets and driving business growth.
- Increased sales revenue by $500,000 through the development and execution of targeted sales strategies and new business initiatives.
- Cultivated and maintained strong client relationships by delivering exceptional customer service and conducting regular follow-ups to ensure satisfaction.
- Led a high-performing private dining team, providing motivational coaching, and helped develop managers under me.
- Facilitated weekly chef meetings, ensuring seamless coordination of kitchen operations, menu planning, and staff performance for events.
- Created and optimized staff schedules, ensuring efficient coverage and smooth execution of events.
- Managed linen inventory and ordering, maintaining optimal stock levels and ensuring the timely availability of supplies for all events.
Event Manager
Gibsons Restaurant Group
06.2021 - 04.2022
- Managed multiple events simultaneously across various properties, ensuring seamless execution and client satisfaction.
- Ensured customer satisfaction by executing all details outlined in the Banquet Event Order (BEO), maintaining high standards for service and event quality.
- Managed room resets, assisted in setting up décor, and coordinated AV equipment installation, while also creating and printing customized menus for events.
- Managed payroll, completed closing paperwork, and documented nightly manager notes, ensuring accurate financial records and effective communication for operational continuity.
Sales Manager
Harry Caray's
09.2019 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Responded to leads promptly, ensuring timely communication and maximizing opportunities for client engagement.
- Prepared and presented wedding proposals for various venues throughout Chicago, tailoring each proposal to meet client needs and preferences.
Events Manager
Pea’s and Carrots Hospitality
05.2016 - 08.2019
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
Education
Cosmetology
Tricoci University of Beauty Culture
Glendale Heights, IL10.2011
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Communication and Negotiation
- Vendor Management
Certification
Bassett Certified
Food Handlers
Timeline
PDR Sales Manager
Gibsons Restaurant Group
04.2022 - Current
Event Manager
Gibsons Restaurant Group
06.2021 - 04.2022
Sales Manager
Harry Caray's
09.2019 - 05.2020
Events Manager
Pea’s and Carrots Hospitality
05.2016 - 08.2019
Bassett Certified
Food Handlers
Cosmetology
Tricoci University of Beauty Culture
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