Nicole Izzi
Aston,PA
Summary
Versatile Administrative professional well-versed in healthcare practices, insurance and billing, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft Office, Epic, Athena and Valant EMR software.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Secretary
Springfield Behavioral of PA (Optum)
08.2022 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
Program Coordinator for Neuropsychological Testing
Springfield Behavioral of PA (Optum)
05.2020 - Current
- Responsible for all testing clients from the registration process, scheduling, insurance verification, referral/authorizations, to billing
- Developed and maintained relationships with external partners to facilitate program operations.
- Entered data, generated reports, and produced tracking documents.
- Generated invoices for chargeable events and maintained accurate accounting of invoices billed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Patient Services Representative II
Nemours DuPont Pediatrics
04.2019 - 05.2020
- Responsible for promptly and positively greeting patients and families, while assuring an efficient check in process and telephone encounters; all according to pre-established practice guidelines
- Verifying accurately entering essential patient information into the hospital registration and scheduling system with 90% accuracy
- Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, & enter diagnosis codes according to pre-established practice guidelines
- Daily maintenance of patient records and provider template and daily schedules while following HIPAA guidelines.
Patient Services Representative
Children's Hospital of Philadelphia
04.2019 - 11.2019
- Responsible for promptly and positively greeting patients and families, while assuring an efficient check in process and telephone encounters; all according to pre-established practice guidelines
- Verifying accurately entering essential patient information into the hospital registration and scheduling system with 90% accuracy
- Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, & enter diagnosis codes according to pre-established practice guidelines
- Daily maintenance of patient records and provider template and daily schedules while following HIPAA guidelines.
Administrative Support Specialist/Receptionist
Mirmont Treatment Center
07.2017 - 01.2019
- Provide administrative support for Financial Manager, P.I
- Coordinator and Clinical staff, complete patient payments, aftercare tracking, navigating patient records/charts in Epic, EMR scanning, chart breakdowns, GL accounting using Excel, and operate multi-line telephone with excellent response time, assisting clients and patients in a professional manner.
Education
Psychology -
Delaware County Community College
Media, PASkills
- IOS Software for Registration, Billing, Insurance Verification and Scheduling
- Strong organizational skills, skilled multi-tasker, Efficient problem solver and innovator
- Medical Terminology
- Clinical Support
- Patient Scheduling
- Customer Service
Certification
- Current 2024 Child Abuse Clearance
- Mandated Reporter for Child Abuse Training
- Protecting God's Children Training
- CSAA LEVEL II - specific tactics for dealing with customers who are irate, scared, confused, or experiencing any type of extreme emotion
- CONFIDENTIALITY - completed DDAP course (November 2017)
Volunteer Experience
Habitat for Humanity (2011)
Timeline
Medical Secretary
Springfield Behavioral of PA (Optum)
08.2022 - Current
Program Coordinator for Neuropsychological Testing
Springfield Behavioral of PA (Optum)
05.2020 - Current
Patient Services Representative II
Nemours DuPont Pediatrics
04.2019 - 05.2020
Patient Services Representative
Children's Hospital of Philadelphia
04.2019 - 11.2019
Administrative Support Specialist/Receptionist
Mirmont Treatment Center
07.2017 - 01.2019
Psychology -
Delaware County Community College