Nicole Jackson
Greensboro,NC
Summary
Reliable and hardworking Service Associate with 2 years of proven high performance remote working ability. Capability to multi-task on a daily basis and handle stress without compromising professionalism. Proven track record of providing a meaningful impact to team through mentorship and training of new hires to learn daily functions. Solid team player with outgoing, positive demeanor resulting in teammates acknowledgement of thanks for availability in support and proficiency.
Overview
3
3
years of professional experience
Work History
Insurance Service Associate
Truist-McGriff Insurance
Greensboro, NC
02.2020 - Current
- Partnered with production team to assure quality service was delivered at support level.
- Invoiced a high volume of premiums related to clients and assisted with follow up on accounts receivables issues according to BB&T procedure
- Assisted in preparing submissions (both new and renewal)
- Processed new and renewal business changes, including updating and maintaining information using computer automation
- Maintained customer files according to procedures.
- Assisted in preparation of new and renewal proposals, stewardship reports, service plans, comparisons, and demonstrate creativity in presentation style.
- Contacted clients for collection of premiums, as necessary, and as according to McGriff Insurance procedures.
- Set up policy notebooks for delivery to client.
- Supported service and production team in reaching overall agency revenue and retention goals.
- Kept manuals and carrier information up to date and retained knowledge of carrier and industry changes.
Package Handler
Federal Express
Greensboro, NC
07.2018 - 11.2019
- Used hand-held scanners to accurately track item movements.
- Prepared pallets of containers for easy transportation between trucks and planes.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Followed verbal and written instructions to properly move and ship products.
- Safely transported hazardous items following training directions to avoid accidents and mishaps
Education
B.S - Psychology
Georgia Gwinnett College
Lawrenceville, GA05.2012
Skills
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Attention to detail for accuracy
- Building Customer Trust and Loyalty
- Effective oral and written communication skills
- Microsoft Office (Outlook, Word, Excel)
Timeline
Insurance Service Associate
Truist-McGriff Insurance
02.2020 - Current
Package Handler
Federal Express
07.2018 - 11.2019
B.S - Psychology
Georgia Gwinnett College