Nicole Jackson
Summertown,TN
Summary
Compassionate Pharmacy Technician with a focus on patient counseling and medication safety. Experienced in optimizing workflows and training teams to exceed patient expectations. Ready to contribute to a collaborative environment that prioritizes patient satisfaction and operational excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Lawrenceburg, TN
05.2026 - Current
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated daily pharmacy operations to ensure efficient workflow and customer service.
- Trained staff on pharmacy protocols, enhancing compliance with safety standards and regulations.
- Assisted in developing operational procedures to improve service delivery and patient satisfaction.
Certified Pharmacy Technician
Walgreens
Pulaski, TN
06.2023 - 05.2026
- Assisted pharmacists in medication therapy management and patient consultations to optimize health outcomes.
- Dispensed medications accurately and efficiently, ensuring patient safety and adherence to pharmacy protocols.
- Managed inventory control processes, including stock rotation and expiration date monitoring to minimize waste.
- Trained new pharmacy technicians on operational procedures and best practices for customer service excellence.
Pharmacy Technician
CVS Pharmacy
Pulaski, TN
06.2022 - 06.2023
- Processed medication orders accurately and efficiently in a fast-paced environment.
- Processed medication orders accurately and efficiently within fast-paced environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained inventory levels, restocking shelves and managing expired medications.
Pharmacy Sales Associate
Walmart
Pulaski, TN
01.2020 - 06.2022
- Educated patients on proper medication usage and potential side effects.
- Assisted customers with medication inquiries and prescription management.
- Managed inventory levels, ensuring accurate stock of pharmaceutical products.
- Processed transactions efficiently using Walmart's point-of-sale systems.
Cashier
Walmart
Pulaski, TN
01.2019 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawer and balanced transactions at end of shifts.
- Collaborated with team members to optimize checkout processes and reduce wait times.
Education
High School Diploma -
Giles County High
Pulaski05-2016
Skills
- Medication dispensing
- Prescription verification
- Patient counseling
- Process improvement
- Pharmaceutical care
- Staff development
- Team building
- Cross-functional collaboration
- Quality assurance
Certification
- CPHT Certified Pharmacy Technician - 2024
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2026 - Current
Certified Pharmacy Technician
Walgreens
06.2023 - 05.2026
Pharmacy Technician
CVS Pharmacy
06.2022 - 06.2023
Pharmacy Sales Associate
Walmart
01.2020 - 06.2022
Cashier
Walmart
01.2019 - 01.2020
High School Diploma -
Giles County High