NICOLE JANZEN DUNCAN
Shoreline,WA
Summary
Skilled hospitality professional experienced in fine dining and high-volume service. Expertise in guest relations, wine and cocktail selection, and team leadership drives enhanced efficiency and workflow. Strong communication fosters positive guest interactions and effective table management. Adaptable problem solver in fast-paced environments, contributing to elevated customer satisfaction and loyalty.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender / Shift Lead
Ballard Pizza Company
Seattle, Washington
06.2026 - Current
- Led daily shifts, ensuring smooth front-of-house operations.
- Trained team members on customer service standards, enhancing guest experiences and operational efficiency.
- Provided excellent customer service by engaging patrons and taking orders promptly.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed good working relationships with fellow employees through effective communication.
Server
The Keg Steakhouse + Bar
Vancouver, British Columbia
01.2023 - 05.2026
- Advised customers on wine and cocktail selections to enhance dining experience.
- Addressed customer inquiries and resolved complaints to enhance satisfaction levels.
- Greeted customers, answered questions, and highlighted specials to drive sales.
- Recommended wines, cocktails and pairings.
- Maintained extensive menu knowledge and teamwork.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Server
The Blarney Stone Pub
Fargo, North Dakota
01.2021 - 01.2023
- Promoted desserts and appetizers during peak dining hours to enhance customer experience.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales and customer engagement.
- Collaborated with restaurant staff to streamline operations, ensuring a seamless dining experience for guests.
Server
Roche Harbor Resort
Friday Harbor, Washington
01.2019 - 01.2021
- Provided exceptional dining experiences at resort by delivering high-quality service to guests.
- Addressed customer inquiries and resolved complaints to enhance satisfaction levels.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Business Diploma -
Kwantlen Polytechnic University
Skills
- Hospitality service expertise
- Beverage Knowledge
- Team management
- Casual Dining
- Effective customer upselling
- Strong work ethic
- Positive guest interactions
- Attention to detail
- Problem solving
- Exceptional customer service
- Calm demeanor
- High volume dining
- Point of sale (POS) system operations
- Multitasking and organization
- Server training
Certification
- Washington MAST Permit
- Washington Food Worker Card
- Serving It Right
- Advanced First Aid
Timeline
Bartender / Shift Lead
Ballard Pizza Company
06.2026 - Current
Server
The Keg Steakhouse + Bar
01.2023 - 05.2026
Server
The Blarney Stone Pub
01.2021 - 01.2023
Server
Roche Harbor Resort
01.2019 - 01.2021
Business Diploma -
Kwantlen Polytechnic University