Nicole Jarvis
Burlington,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
Iowa City, IA
08.2023 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Superuser for software that was utilized daily with responsibility of training team members on how to utilize program. Served as contact person for questions with said software.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Used [Software] to maintain and record patient data and generate reports.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Community Wide Scheduler
Southeast Iowa Regional Medical Center
West Burlington, IA
05.2013 - 08.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Utilized scheduling software to its full potential, enabling more accurate and efficient data planning.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Trained employees of department policies and procedures.
Branch Manager
Team Staffing Solutions
Burlington, IA
04.2010 - 05.2012
Teller Associate
US Bank National Association
Burlington, IA
06.2008 - 09.2009
Production Supervisor
West Liberty Foods LLC
Mount Pleasant, IA
01.2007 - 04.2008
Production Supervisor
Metromail
Mount Pleasant, IA
05.2002 - 01.2007
Education
Some College - Medical Assisting
Southeastern Community College
West Burlington, IAGeneral Studies Diploma -
Burlington Community High School
Burlington, IASkills
- Scheduling Medical Appointments
- Insurance Information Oversight
- Basic Medical Terminology
- Software Applications
- Electronic Health Records Systems
- Effective Communication Skills
- Patient care coordination
- Medical office support
Certification
NAHAM Certifies Healthcare Access Associate
Timeline
Advanced Medical Support Assistant
US Department of Veterans Affairs
08.2023 - Current
Community Wide Scheduler
Southeast Iowa Regional Medical Center
05.2013 - 08.2023
Branch Manager
Team Staffing Solutions
04.2010 - 05.2012
Teller Associate
US Bank National Association
06.2008 - 09.2009
Production Supervisor
West Liberty Foods LLC
01.2007 - 04.2008
Production Supervisor
Metromail
05.2002 - 01.2007
Some College - Medical Assisting
Southeastern Community College
General Studies Diploma -
Burlington Community High School