Nicole Jayson
Hermon
Summary
Detail-oriented professional with a versatile background in retail and veterinary office services. Known for strong leadership and adaptability, successfully managing daily operations while enhancing customer experience.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar Tree
Ogdensburg, NY
01.2022 - Current
- Supervises daily store operations to ensure compliance with company policies and procedures.
- Processes cash, credit, and electronic transactions and monitors deposit records, increasing accuracy and reducing discrepancies.
- Performs administrative support tasks, including inventory records, scheduling assistance, and documentation.
- Enforces company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Trains and mentors new staff on customer service standards and operational protocols.
- Improves customer satisfaction by resolving complaints and inquiries promptly via phone and in a high-volume environment.
Veterinary Technician
Northland Veterinary Hospital
Gouverneur, NY
09.2018 - 04.2021
- Administered medications and treatment plans, ensuring compliance with veterinary protocols and patient care standards.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted veterinarians in surgical procedures, maintaining sterile environments and preparing necessary instruments.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Price Accuracy Coordinator
Price Chopper
Gouverneur, NY
09.2013 - 01.2019
- Maintained comprehensive records of pricing changes for compliance and reporting purposes.
- Managed price change requests, ensuring accurate entry into the system for seamless execution across departments.
- Reduced pricing discrepancies by conducting regular audits on product prices and promotional offers.
- Collaborated with cross-functional teams to resolve pricing discrepancies efficiently.
Education
Associate of Applied Science - Veterinary Science Technology
SUNY Canton
Canton, NYHigh School Diploma -
Gouverneur Central School
Gouverneur, NY06-2007
Skills
- Customer service
- Money handling
- Reporting and documenting
- Operations management
Timeline
Assistant Manager
Dollar Tree
01.2022 - Current
Veterinary Technician
Northland Veterinary Hospital
09.2018 - 04.2021
Price Accuracy Coordinator
Price Chopper
09.2013 - 01.2019
Associate of Applied Science - Veterinary Science Technology
SUNY Canton
High School Diploma -
Gouverneur Central School