Christopher Martin
Greenbelt,MD
Summary
15 Years’ experience in the wireless Telecom IT Industry with strong verbal and written communication skills to effectively communicate under pressure and across departmental lines. Ability to lift 30+ pounds, frequent bending, stooping, working in tight spaces and on ladders. Extensive experience of mobile operating and network performance/monitoring and measurement methods for multiple OEMs, VoLTE & WCDMA, LTE Ability to crimp, lug, terminate, stitch and lace cable or Fiber. Experience as a low voltage cable technician. Experience installing most types of infrastructure in switch – routers, switches, VPNs, OSPFs, IS-IS, PBR, QoS, firewalls, and load balancers Strong Experience configuring of 7705 SR 8 router, SR 12 router, & SR 18 router Experience with Helpdesk Tier I & II Web Based User Portals and User Acceptance Testing (UAT) Proficiency in IT Analytics and Technical Resolution SDLC (System Development Life Cycle) Experience with Service Now Ticket Remediation / IVR/ Call Center Ad- Hoc Reporting and Dashboards SharePoint, ITIL Service Management Framework, Cyber Security & Awareness with Working experience in LTE, VoLTE, 5G, 4G, UMTS, CDMA, GSM, WCDMA, 3G-1 X, EV-DO Strong knowledge troubleshooting experience with Cisco ASR, 2921, IE, ISR, 3750, 3850 also CAT / Nexus 5K/7K/9K Experience in applying in depth knowledge of both UMTS and LTE network including Ericsson 6601/6630; Airscale and ALU. Proficient with use of relevant various wireless tools and test equipment. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Competent Telecommunications Technician bringing 15 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
24
24
years of professional experience
Work History
Switch Technician
CenturyLink, Verizon, T-Mobile/Sprint
01.2020 - Current
- Evaluated the business IT needs, provide technical services, develop IT solutions, including non-technical solutions
- Responsible for installing, repairing various types of cable systems
- In addition to providing detailed analysis and reporting
- Performs cable terminations, pulling, dressing, splicing and testing of CAT6 and other cables
- Converted transport systems over through fiber migrations
- Analyze and troubleshoot basic technical problems or issues
- Review, interpret and work with various fiber cut sheets, drawings, blueprints and testing documents
- Make fusion splicing rearrangements on existing facilities in buried, underground aerial and building work locations
- Troubleshoot and repair problems utilizing optical test equipment such as OTDR, Fiber Identifier, Power Meter and Fiber Scope
- Prep fiber optic cables into new enclosures, splice trays and fusion splice optic fiber cable ranging from single fiber to large count cable including performing mid entries, or ring cut when needed
- Installation of pulling chalked, fire stopping and pre-termination inclusions organization, forming dressing and labeling cables to Industry standards
- Determine closet and equipment layouts and install closet hardware including backboards, racks, patch panels and fiber enclosures.
- Stays updated on industry, trends best practices and emerging technologies to enhance expertise and contribute to improvement initiatives
IT Consultant Services
Verigent
11.2019 - 01.2020
- Evaluated the business IT needs, provide technical services, develop IT solutions, including non-technical solutions
- In addition to providing detailed analysis and reporting
- Serves as a liaison between the business communities and the IT organization
- Provide technical solutions and remove barriers to meet user and stakeholder needs
- Provide expertise to the business unit(s) support of the IT organization's systems and capabilities
- System Validation and Crosscheck Validation thru testing
- Installation of technical infrastructure including operational systems, testing and telecom
- Review and responding to service desk tier 1 & 2 ticket management system
- Overview of technical methods and desk operational guides
- Analyzed the business partner's operations to understand their strengths and weaknesses
- Optimize future processes, functions and upgrades
- Assists in the business process redesign and documentation as needed for new technology
- Possessed an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge
- Documenting and analyzing agency business processes and recommending improvements
- Providing guidance through training, mentoring and coaching to technical teams.
Benefit Application Liaison
DC Dept. Health & Human Services
08.2014 - 09.2019
- Report on application defects & agency workforce errors
- Analyze Service Now reports for daily service centers case production within the Curam system
- Provided structure to the tiers of critical Curam tickets and escalation
- Rotated between 6 Service Centers for Go Live Readiness and preparation
- Dashboard development and system ticket tracking, follow up and tier escalation
- On-site training of Super Users and service center leadership
- Develop Job Aids and Workaround solutions for service center staff
- Support agency wide application training including documentation and guides
- Updated service center technical tickets and adhered to Service Level Agreements.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
EVDO-BTS Field Engineer
Verizon
07.2014 - 08.2014
- Completed SC4812ET LITE BTS PACKETBACKHAUL UPGRADE
- Complete testing and troubleshooting of SC4800 frames
- Completed MCC-DO Rev O to Rev A Upgrades
- Completed EBR Packet Backhaul Conversions
- DAS site surveys integration/commissioning equipment
- Experience with BTS/Node B commissioning and integration preferred.
Help Desk Analyst
Maxim Healthcare Global Services
09.2012 - 07.2014
- Shared in responsibilities as an IT Help Desk Analyst utilizing a mix of technical and customer service skills, to assist the Global Services organization with technical resolution
- Follow up on outstanding requests and ensure timely resolution
- Assisted with development of Helpdesk User Manuals and training materials
- Suggest areas for improvement in internal processes along with possible solutions
- Interface with appropriate technical personnel for hands on problem solving and support
- Create accounts and configure hardware as part of on-boarding process
- Support scheduling of audio and video equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records.
Engineer
T-Mobile
03.2012 - 09.2012
- OBIF Solutions - Third carrier adds (using OBIF & RRUW)
- Performed hardware swap on 3218's and 3106
- Assisted with the development of Helpdesk User Manuals and training materials
- Reconfigured and Integrated UMTS RBS 3000-Series
- OBIF Solutions - Third carrier adds (using OBIF & RRUW)
- Performed hardware swap on 3218's and 3106
- Installed, Complete installation acceptance/testing of UMTS FCOA cabinets.
Help Desk Support Tier 1
Benchmarking UMTS/CDMA carriers, Contractor – 2020 Company
02.2006 - 03.2012
- Handled Tier 1 help desk escalations through tickets or phone and followed up on outstanding requests to ensure a timely resolution
- Provided technical assistance for incoming queries and issues related to computer systems, software, and hardware
- Responded to queries either in person or over the phone
- Train computer users using Job Aids and Workaround documentation
- Respond to emails and group conferences for customers seeking help
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems and clean up computers
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
- Follow up with customers to ensure issue has been resolved including customer feedback
- Conduct ad-hoc reporting and analyzation to determine system malfunctions that occur.
Technical Communications Lead
MCI World Communications
06.2000 - 01.2006
- Oversee telecommunication networks, which included telephones, internet, cable and office equipment
- Ensured the planning, installation, maintenance and repair of systems
- Ensured high quality installation, maintenance, and operation/performance of the telecommunications systems
- Installing, maintaining, and servicing a variety of telephone equipment, plus installing voice and data communication circuits and limited aspects of video transmission
- Oversee the diagnostic testing and responding to system failures, conducting preventative maintenance, and interpreting circuit diagrams as part of routine maintenance and troubleshooting procedures
- Responsible for organizing and completing the technical day-to-day operations including assigning work orders and servicing trouble calls
- Assumed responsibility for cabling by determining and assigning the appropriate inside cable pairs, working in concert with contracted workers for required changes in cable pair assignments
- Coordinated with cable maintenance and installation crews on locating cable, cable tray, conduits, access panels including manholes for the construction
- Added and/or maintained job sites by reviewing and verifying all completed work orders for accuracy of cable assignments
- Recorded all.
Education
Nortel & Lucent IT Technical Training Program
01.1999
High School Diploma -
Friendly High School
Fort Washington MD01.1994
Skills
- Mechanical knowledge for equipment installations and maintenance
- Switch Configuration
- Equipment testing
- Network Troubleshooting
- Electrical Safety
- IP Networking
- Hardware Installation
- Low voltage cable technician
- Critical thinking
- Proficient with using hand tools and drills
- low voltage wiring
- Provides technical support
- Software Upgrades
Mastered Program Skills
- Service Now
- Tier I Helpdesk
- Field Telecommunications
- ISP Knowledge Base (Internet Service Provider) Network & Mobile Applications
- LAN/WAN
- Cyber Security Certification
- Helpdesk Management
- Network & Mobile
Educational Certifications
- OSHA 10 Certified
- Ericsson eNodeB DUL Provisioning for FOPS
- RBS 6000 Multi Standard Expansion Certification (NBSS)
- T-Mobile certifications and classes upon request
- Alcatel 7705 SAR-F Provisioning
- CPR certified
- NSN Flexi Base Station Subsystem Operation and Maintenance
- NSN Hybrid Iub VLAN, Subnet and IP addressing
- NSN Hybrid Iub VLAN, Subnet and IP
- NSN IP-ATM-based Hybrid Iub Overview
- CDMA20001X RNP Engineer Certification – Huawei CDMA
- Certified Radio Network Planning/ Optimizer Engineer Certification- Huawei CDMA
- BTS Field Technician Training for Verizon (1X SC4812T/ET/ET Lite frames)
- Nokia Flexi Installation and Commissioning Experience
Timeline
Switch Technician
CenturyLink, Verizon, T-Mobile/Sprint
01.2020 - Current
IT Consultant Services
Verigent
11.2019 - 01.2020
Benefit Application Liaison
DC Dept. Health & Human Services
08.2014 - 09.2019
EVDO-BTS Field Engineer
Verizon
07.2014 - 08.2014
Help Desk Analyst
Maxim Healthcare Global Services
09.2012 - 07.2014
Engineer
T-Mobile
03.2012 - 09.2012
Help Desk Support Tier 1
Benchmarking UMTS/CDMA carriers, Contractor – 2020 Company
02.2006 - 03.2012
Technical Communications Lead
MCI World Communications
06.2000 - 01.2006
Nortel & Lucent IT Technical Training Program
High School Diploma -
Friendly High School
Similar Profiles
DEBORAH M. REECEDEBORAH M. REECE
Operations Technician III at Brightspeed-Centurylink-Embarq-SprintOperations Technician III at Brightspeed-Centurylink-Embarq-Sprint
SHANNON CHEATHAMSHANNON CHEATHAM
Network Tech at Sprint/Embarq/CenturyLink/Lumen/BrightspeedNetwork Tech at Sprint/Embarq/CenturyLink/Lumen/Brightspeed
Haley WallerHaley Waller
Sales Coach at Verizon Wireless Click to Chat Etech, LLC, CenturylinkSales Coach at Verizon Wireless Click to Chat Etech, LLC, Centurylink