Nicole Johnson
Retail Manager
Pinetta,FL
Summary
Versatile Fresh Food Manager successful at recruiting, hiring and training productive and service-focused retail employees. Proficient in ordering supplies, coordinating records and maintaining health and safety standards. Good understanding of market conditions, seasonal needs and customer preferences.
Proactive Fresh Food Manager with expertise in running smooth and successful fresh food department. Matches employees to tasks to boost productivity across workforce. Forward-thinking and resourceful with results-driven mentality.
Customer-focused professional with successful five-year career the grocery sector.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Innovative and goal-oriented Management professional committed to customer satisfaction . Dedicated team player skilled at mediation and conflict resolution. Drives company growth through dedication and experience.
Proficient leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in food service and retail.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstratd professional expertise, including competitive offerings, pricing and market positioning.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Fresh Manager
Harvey’s Supermarket
Lake City, FL
05.2022 - Current
- Maintained compliance with health code standards.
- Purchased new inventory according to expected regular and holiday demand.
- Completed cycle counts and monthly inventory.
- Trained and led team of Number department team members.
- Determined and implemented appropriate productivity, quality and service goals.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Encouraged departmental employees to present positive, exemplary image to customers.
Assistant Store Manager
Food Lion
Jesup, GA
03.2021 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed sales and gross profit report to assess company efficiency.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Customer Service Manager
Harvey’s Supermarket
Jesup, GA
07.2018 - 03.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Generated customer satisfaction surveys to analyze results into action plans.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma - General
Madison High School
Madison Fl 08.1990 - 05.1994
Skills
Food safety understanding
Department operations
Hiring strategies
Budgeting
Staff Management
Sales and marketing
Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Fresh Manager
Harvey’s Supermarket
05.2022 - Current
Assistant Store Manager
Food Lion
03.2021 - 05.2022
Customer Service Manager
Harvey’s Supermarket
07.2018 - 03.2021
High School Diploma - General
Madison High School
08.1990 - 05.1994