Nicole Johnson
New York,NY
Summary
Hardworking devoted team-oriented worker. Work well under supervision or with other colleague or along. Organized and motivated professional worker. Apply time management and organizational skills in various environments. Highly-motivated Strong worth ethic, adaptability to multitask within fast pace workflow environment with quick rapid adoptions. knowledgeable of medical terminology and billing and record keeping. Committed to all company policy and guidelines.
Overview
21
21
years of professional experience
Work History
Retail Associate
Target
New York, NY
05.2022 - Current
- Provided welcoming positive customer service, offered to help locate items and suggested merchandise.
- Answered customers questions about current promotions and issues according to store policies.
- Invited customers to participate in-store activities and promotions to generate new business to boost sales and customers loyalty.
- Followed company policies, rules and procedures to promote company sales goals and maintain safety.
Medical Office Assistant
Nurse Walker NYC Corp
New York, NY
01.2020 - 03.2022
- Greeted registered patients checking-in, checking-out collected co-pays and insurance data, applying full and proper payment to patient demographic accounts.
- Answered multi-line phone system and directed calls to appropriate medical staff office.
- Routed laboratory or diagnostic results to appropriate offices/organizations.
- Prepared reports, invoices, letters, or medical records using office templates, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Supervisor
Starbucks
New York, NY
09.2004 - 06.2021
- Handled customers complaints/ problems resolved issues and adjusted policies to meet customers satisfaction.
- Applied strong leadership talent skills to maintain great efficiency and organize workflows.
- Created successful work schedules for each team member to maintain a fully staffed shift, trained new employee for promotion development.
- Maintained and coached team members with company department of health cleanliness standards.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift to maintained cash handling policy.
- Handled customers complaints/ problems resolved issues and adjusted policies to meet customers satisfaction.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Family Support Counselor
Jewish Child Care Association/ACS
New York, NY
09.2009 - 11.2013
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Documented patient progress through counseling and interaction.
- Identified clinical or case management needs to promote quality of care.
- Coordinated resources to support clients and help each achieve targets.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
- Referred individuals to outside resources and services for additional support.
- Applied with federal, state, and local HIPPA Laws.
Education
High School Diploma -
Phillips Global Institute High School
Jersey City, NJ09.2005
Skills
- Customer Service 10 Years supervision Leadership skills
- Excellent Written and Verbal Communication
- Strong Communication and Diverse Social Skills Detail Oriented
- First Aid/CPR
- Friendly, Positive Attitude Reliable & Trustworthy
- Active Listening
- Mental Health Support
- Knowledge of the Ins and Outs of Child Protective Services (CPS) (ACS)
- Problem Resolution
- Microsoft Office
- Office Administration
Timeline
Retail Associate
Target
05.2022 - Current
Medical Office Assistant
Nurse Walker NYC Corp
01.2020 - 03.2022
Family Support Counselor
Jewish Child Care Association/ACS
09.2009 - 11.2013
Supervisor
Starbucks
09.2004 - 06.2021
High School Diploma -
Phillips Global Institute High School
Similar Profiles
Arianna SemoninArianna Semonin
Style Consultant at TargetStyle Consultant at Target
Andrew FlekierAndrew Flekier
Order Pick-Up Fulfillment/Grocery Team Member at TargetOrder Pick-Up Fulfillment/Grocery Team Member at Target
Inela AlicajicInela Alicajic
Guest Advocate at TargetGuest Advocate at Target
Taylor DangladeTaylor Danglade
General Merchandiser at TargetGeneral Merchandiser at Target
Darrington Henderson IIDarrington Henderson II
Financial Wellness Consultant at KeyBankFinancial Wellness Consultant at KeyBank