Nicole Johnson
Jacksonville,FL
Summary
Dynamic professional with extensive experience at Vystar Credit Union, excelling in data quality assurance and customer relationship management. Proven track record in resolving operational issues and enhancing member satisfaction through effective team collaboration. Adept at document processing and committed to maintaining data integrity in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Deposit Servicing Specialist
Vystar Credit Union
06.2022 - Current
- Ensure the safety of all member information
- Investigated and resolved data processing exceptions to maintain data integrity
- Processed incoming name changes and uploaded documents to maintain accurate member records
- Closing and opening online accounts
- High activity and report standards
- Collaborated with team members to address and resolve operational issues
Clerk
USPS
08.2019 - Current
- Ran DCPS machine to screen all mail during the first pass operation.
- Maintained the machine and mail for proper operation during runs.
- Prepared machine for second pass by disassembling components as needed.
- Completed second pass and collected all mail from the machine.
- Sorted mail by hand to ensure accurate and timely delivery.
- Dispatched mail and proceeded to the next zone.
- Collected all mail from designated zone through thorough building search.
Teller/Processer
Brinks Inc
04.2018 - Current
- Balanced 20 banks daily to ensure vault amount matched Brinks database.
- Closed banks daily to finalize cash handling operations.
- Process incoming currency to verify amount received as well as input any discrepancies into Brinks database
- Verified currency accuracy for 5 team members.
- Oversaw a team of 5 employees in a warehouse environment.
Customer Service Associate
DS Services
10.2017 - 04.2018
- Handled 50-100 calls daily, addressing customer inquiries and resolving issues
- Made customer-focused decisions to enhance satisfaction and support company goals
- Processed account credits for pricing errors and addressed customer dissatisfaction
- Coordinated delivery schedules to achieve on-time service and meet customer expectations
- Educating customers to be self-sufficient by educating on website
- Displaying empathy for missed deliveries
- Communicating via email and text to our frontline
Provider Services Advocate
Novitas Solutions
09.2015 - 10.2016
- Handled over 100 inbound calls daily to address provider inquiries
- Communicated claim denials to providers, ensuring clarity and understanding
- Guided providers to locations and resources, enhancing their knowledge and self-sufficiency
- Demonstrated patience and empathy while assisting customers
- Research information on dual monitors for accurate and prompt resolution
- Follow company and Privacy guidelines
Education
High School Diploma -
Fletcher High School
Jacksonville, FLSkills
- Transaction processing
- Data quality assurance
- Data analysis
- Document processing
- Account management
- Customer relationship management
- Team collaboration
Timeline
Deposit Servicing Specialist
Vystar Credit Union
06.2022 - Current
Clerk
USPS
08.2019 - Current
Teller/Processer
Brinks Inc
04.2018 - Current
Customer Service Associate
DS Services
10.2017 - 04.2018
Provider Services Advocate
Novitas Solutions
09.2015 - 10.2016
High School Diploma -
Fletcher High School