Summary
Overview
Work History
Education
Skills
Timeline
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Emani Lee

Member Deposit Service Specialist
Charlotte

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling for money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

5
5
years of professional experience

Work History

Deposit Service Specialist

TTEC Services
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on banking products and services.
  • Supported clients through complex financial transactions while maintaining strict attention to detail and adherence to regulatory requirements.
  • Identified fraudulent activities, mitigating potential losses for the bank and customers.
  • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.

Assistant Store Manager

Aeropostale
04.2019 - 12.2022
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices
  • Coach, train and develop 28 associates in customer service as well as coaching on store policy
  • Maintained organized cash control and variance log daily as part of opening and closing procedures

Banking Member Service Representative

Navy Federal Credit Union
02.2020 - 03.2022
  • Optimized customer experiences by offering personalized financial advice based on individual needs and goals.
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Ensured compliance with federal regulations by accurately completing required documentation for various banking transactions.

Education

Bachelor of Science - Fashion Merchandising And Retailing

Johnson & Wales University - Charlotte
Charlotte, NC
05.2001 -

Skills

    Data Collection

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Timeline

Deposit Service Specialist

TTEC Services
01.2023 - Current

Banking Member Service Representative

Navy Federal Credit Union
02.2020 - 03.2022

Assistant Store Manager

Aeropostale
04.2019 - 12.2022

Bachelor of Science - Fashion Merchandising And Retailing

Johnson & Wales University - Charlotte
05.2001 -

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Emani LeeMember Deposit Service Specialist