Nicole Justice
Rutherford,NJ
Summary
Dynamic leader with a proven track record at Ken's Mobile Auto Inc., excelling in operations management and team leadership. Spearheaded initiatives that enhanced customer satisfaction and reduced operational costs, demonstrating exceptional problem-solving and employee motivation skills. Achieved significant improvements in performance monitoring and inventory control, consistently meeting financial targets.
Overview
20
20
years of professional experience
Work History
Operations Manager
Cobra Towing & Recovery Inc.
04.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Director of Catering Sales/Operations
Wolfgang & Gunther's Catering
01.2013 - 02.2018
- Built strong relationships with vendors, ensuring high-quality products and services at competitive prices.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Implemented innovative upselling techniques, generating additional revenue from existing clients.
- Analyzed sales trends to identify areas for improvement and implement targeted strategies to achieve goals.
- Conducted site visits with potential clients, showcasing venue features and discussing customization options.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Optimized lead generation efforts through targeted prospecting initiatives within key industries or markets related to catering services.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for the company.
- Coordinated closely with culinary teams to design customized menus tailored to each client''s preferences and budget constraints.
- Managed budgets for multiple events, consistently meeting or exceeding financial targets while maintaining quality standards.
- Reduced costs by renegotiating contracts with suppliers without compromising product quality or service levels.
Membership Manager
Costco
09.2004 - 12.2012
- Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
- Organized successful networking events, fostering connections among members and industry professionals.
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Presented detailed reports at board meetings on progress towards meeting established goals as well as insights gathered from direct interaction with members.
- Analyzed membership data to identify trends and opportunities for growth, informing future strategy decisions.
- Negotiated partnerships with external vendors to offer exclusive discounts or promotions for members only.
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
- Enhanced member engagement by developing and implementing targeted membership programs.
- Developed strong relationships with key stakeholders, including corporate partners, sponsors, and community organizations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
San Diego State University
San Diego, CAHigh School Diploma -
St. Mary High School
Rutherford, NJ05.1989
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
- Inventory Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Customer Relationship Management
- Goal Setting
- Client Relationships
- Inventory Control
- Schedule Management
- Health and safety compliance
Timeline
Operations Manager
Cobra Towing & Recovery Inc.
04.2018 - Current
Director of Catering Sales/Operations
Wolfgang & Gunther's Catering
01.2013 - 02.2018
Membership Manager
Costco
09.2004 - 12.2012
San Diego State University
High School Diploma -
St. Mary High School