Microsoft Office, Excel, Teams, Google Suite
Nicole Kautz
San Antonio,Texas
Summary
Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
Work History
Office Administrator
United States Air Force
12.2022 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
INSTRUCTOR
United States Air Force
10.2020 - 12.2022
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Established positive relationships with students and cadre to ensure open communication.
- Created a learning-focused environment, encouraging student involvement and participation
- Established credibility as a speaker by conducting thorough research on industry trends and relevant topics.
- Continuously refined speaking skills through ongoing professional development opportunities such as workshops or coaching sessions.
REPORTS AND ANALYSIS CLERK
United States Air Force
08.2018 - 10.2020
- Provided administrative support for entire department
- Analyzed large sets of data quickly while identifying any potential errors or discrepancies
- Computed, record and proofread data and other information, such as records, and reports
- Reviewed files and records to obtain information to respond to requests
- Gathered and collated data from multiple sources to create summary reports for management review.
Security Forces Dispatcher
United States Air Force
06.2015 - 08.2018
- Established positive relationships with local community members to foster trust between the public and security forces
- Investigated criminal activities on base by interviewing witnesses, collecting evidence, and preparing reports.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Volunteer Medical Office Administrator
Dr. Vaughan, General Surgeon
05.2013 - 06.2015
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
Education
Associate of Applied Science - General Studies
University of Arizona
Tucson, Arizon09.2022
Skills
- Office Management
- Administration and Management
- Administrative Support
- Telephone Reception
- Database Entry
- Meeting Coordination
- Customer Engagement
- Scheduling
- Word Processing
- File Maintenance
Awards
- Airman of the Quarter
- Airman of the Year
- Top Cadre
Software
References
References available upon request.
Timeline
Office Administrator
United States Air Force
12.2022 - Current
INSTRUCTOR
United States Air Force
10.2020 - 12.2022
REPORTS AND ANALYSIS CLERK
United States Air Force
08.2018 - 10.2020
Security Forces Dispatcher
United States Air Force
06.2015 - 08.2018
Volunteer Medical Office Administrator
Dr. Vaughan, General Surgeon
05.2013 - 06.2015
Associate of Applied Science - General Studies
University of Arizona
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