Nicole Kelly
Las Vegas,NV
Summary
Enhanced customer experience as a brand ambassador for fine jewelry, resulting in increased client satisfaction and retention. Established strong relationships with customers to promote brand loyalty.
Achieved high customer satisfaction by developing strong relationships and providing tailored product recommendations. Drove staff awareness of retail market trends through targeted initiatives. Enhanced customer engagement by fostering a collaborative team environment.
Overview
26
26
years of professional experience
Work History
Sales Lead / Jewelry Clerk
Saks OFF 5TH
Las Vegas, NV
10.2021 - Current
- Worked with clients to define and implement terms for approved credit requests
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Named Top Credit Rep for Town Square location, averaging 30-50 new accounts per month.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Management
Kay Jewelers
Town Square, North/South Outlet
11.2014 - 07.2021
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked with other sales associates to deliver excellent cust
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Tracked down hard-to-find merchandise by creating personal relationships with vendors.
- Reached status of #1 store in Las Vegas for selling more than $300 million in fine jewelry annually.
Management
Godiva
Fashion Show, Town Square
09.2012 - 11.2014
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Quickly and properly wrapped and boxed gifts and personalized items, maintaining uniformity to meet fulfillment targets.
Sales Associate/Beauty Lead/Credit Lead
Victoria Secret
Los Angeles, CA
09.2000 - 12.2011
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
Education
Diploma - General Education
Valley High School
Sacramento, CADiamond Certified -
Diamond Council of America
Nashville, TN04-2017
Skills
- Jewelry Design
- Excellent Written and Verbal Communication
- Meeting Sales Goals
- Security Practices
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Cash Counting
- Shipment Processing
- Gift Wrapping
- Persuasive Selling
Timeline
Sales Lead / Jewelry Clerk
Saks OFF 5TH
10.2021 - Current
Management
Kay Jewelers
11.2014 - 07.2021
Management
Godiva
09.2012 - 11.2014
Sales Associate/Beauty Lead/Credit Lead
Victoria Secret
09.2000 - 12.2011
Diploma - General Education
Valley High School
Diamond Certified -
Diamond Council of America