Nicole Kessler

I am often put anywhere necessary and have learned almost every role in the restaurant. From helping close out for the night to making Charcuterie boards.

I am comfortable bartending and serving in a high paced/busy environment

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Operated espresso machines and commercial coffee brewers to create beverages.

• Upsold appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked to keep positive relations with staff and customers.