Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nicole Kidd

Madison,WI

Summary

Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience for tables of the entire restaurant through team-efforts.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Cheesecake Factory
07.2024 - Current
  • Provide excellent customer service to up to 8 tables at time, including parties of 20 or more.
  • Accurately record food and drink orders and make recommendations based on customer preferences.
  • Use a POS to ring in orders in a timely and efficient manner.
  • Deliver checks and collect payments promptly.
  • Participate in a team-based, hands-on approach to delivering food to tables so that it is fresh for every guest.
  • Anticipate guest needs and address concerns immediately.
  • Complete end-of-shift cutwork daily including polishing silverware, setting tables, and cleaning and stocking of the alley.

Server / Bartender

Red Lobster
10.2021 - 11.2024
  • Provide excellent customer service to multiple tables and parties at a time.
  • Accurately record food and drink orders and make recommendations based on customer preferences.
  • Use a POS to ring in orders in a timely and efficient manner.
  • Deliver checks and collect payments promptly.
  • Help other servers with dressing and running food, assist with preparing service bar drinks, bus and clean tables, and seat guests when necessary.
  • Multitask preparing bar drinks for the service bar, as well as serving guests at the bar top.
  • Complete side work tasks including rolling silverware, cleaning and disassembling equipment, stocking, and cleaning dining room section following every shift.

Gift Shop Supervisor (Seasonal)

Denali Princess Wilderness Lodge
05.2022 - 09.2022
  • Directed a team of 10-15 employees to staff five separate retail locations across the resort.
  • Oversaw retail operations and customer service of employees to ensure guests have a friendly and pleasant experience at the gift shops across the resort.
  • Collaborated with local and Seattle based warehouses to merchandise gift shop items between the five retail locations across the resort.
  • Conducted regular inventory checks and accurately recorded data into spreadsheets.

Food and Consumables Team Lead

Walmart Superstore
03.2019 - 08.2021
  • Delegated to a team of 5 to 20 employees to carry out daily tasks before the end of the business day.
  • Taught and ensured food handling, safety, and clean standards were met in dry grocery, frozen, dairy, and fresh food departments.
  • Planned weekly goals and objectives for employees.
  • Performed customer service, as well as trained others on how to handle customer interactions.
  • Carried out courageous conversations and disciplinary actions with employees.
  • Conducted in-person and phone interviews.
  • Assisted in opening and closing the superstore for the beginning and end of business.

Education

Bachelor’s Degree - Nutritional Sciences and Dietetics

University of Wisconsin Madison
Madison, WI
01.2026

Associate Degree in Science -

Madison Area Technical College
Madison, WI
05.2024

High School Diploma -

Robert M. La Follette High School
Madison, WI
01.2020

Skills

  • Strong work ethic
  • Customer service
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Sales techniques
  • Team collaboration
  • Service prioritization
  • Allergy awareness

Certification

  • Child Development Associate Deerfield High School (2019)
  • First Aid and CPR/AED Robert M. La Follette High School (2019)

References

  • Kyle, Sosnowski, Coach at Monona Walmart, (608)-516-8763, Monona Walmart
  • Amy, Anderson, Assistant Store Manager at Red Lobster, Madison, WI. Senior Front of House Manager at Cheesecake Factory, Madison WI., (850)-291-8535, Red Lobster, Cheesecake Factory, Madison, WI
  • Eric, Swanson, General Manager at Red Lobster, Madison WI, (218)-242-1758, Red Lobster, Madison, WI

Timeline

Server

Cheesecake Factory
07.2024 - Current

Gift Shop Supervisor (Seasonal)

Denali Princess Wilderness Lodge
05.2022 - 09.2022

Server / Bartender

Red Lobster
10.2021 - 11.2024

Food and Consumables Team Lead

Walmart Superstore
03.2019 - 08.2021

Bachelor’s Degree - Nutritional Sciences and Dietetics

University of Wisconsin Madison

Associate Degree in Science -

Madison Area Technical College

High School Diploma -

Robert M. La Follette High School

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