NICOLE KILMER
West Salem,WI
Summary
Dedicated to supporting the needs of individuals and creating a positive impact in the lives of those I encounter daily. Passionate about fostering meaningful connections and making a difference through exceptional service and care. Eager to contribute to an organization while continuously learning, growing, and embracing new opportunities to enhance personal and professional development.
Overview
10
10
years of professional experience
Work History
Campus Administration Coordinator 2
Kwik Trip Inc
07.2022 - Current
- Provide administrative support to the Campus Administration Department
- Front Desk/ Receptionist Support
- Mail Center Support
- Create Campus and Retail coworker badges.
- Create and send out company wide Campus Chronicle article monthly.
- Manage Vestis Rug Services for Campus buildings and Health Centers.
- Manage and Organize Campus wide Bike Program.
- Update all campus coworker badge photos and badges.
- Manage the Campus Administration Business Continuity Information.
- Organize team meetings, holiday gatherings, purchase and distribute team gifts.
- Order Custodial Team Uniforms
- Training Campus Administration team members on various tasks within the department.
- Assist Coworkers with Pool Car Reservations.
- Create Purchase Orders
- Member of the Internal Communications Committee
- Order and distribute campus goal posters yearly.
- Inventory Auditor Site Master List Updates
Administrative Assistant
Kwik Trip Inc
05.2021 - 07.2022
- Create Retail and Campus coworker badges
- Provide Mail Center Support
- Front Desk Receptionist Support
- Administrative support to the Campus Administration Department
- Managed and organized all of Campus Administrations Pool Vehicle information and bookings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted the IT Scanning Department, by scanning in invoices and specific documents when necessary.
Retail Accounting Store Auditor
Kwik Trip
05.2018 - 05.2021
- Provide Support to the Front Desk
- Provide Support to the Mail Center
- Assist the Store Auditors when needed with book work.
- Deactivate Gift Cards for NHN
- File Support Center MasterCard receipts
- Scan in Omni Slips sent in by the stores.
- Assist the Credit Department when needed.
- Organize all Retail Store Mail Packets Every Other Weekend.
Assistant Caregiver
Private Individual
07.2015 - 07.2019
- The ability to get what you need from someone with Alzheimer's Disease who is not willing to cooperate takes incredible negotiating skills.
- Skills of patience, time management, flexibility, multitasking, being a good listener, empathy, respect, being encouraging and dependable are all used on a daily basis.
- Offered companionship to the patient by actively listening to their stories and participating in shared interests or hobbies.
- Implemented creative solutions for managing challenging behaviors in the dementia patient while preserving dignity and respect at all times.
- Promoted proper nutrition by preparing healthy meals according to individual dietary needs and preferences.
- Assisted in maintaining a safe and clean environment for the patient, ensuring a comfortable and pleasant atmosphere.
Accounting and Finance Intern
Kwik Trip
05.2017 - 05.2018
- Provide Support to the Front Desk Receptionist.
- Provide Support to the Mail Center.
- Complete Store Auditing Bookwork for Retail Stores.
- Individually scan in each retail stores coupons.
- Ability to use multiple computer programs at the same time to successfully submit one stores daily information.
- Maintain confidentiality when handling sensitive financial information, adhering to ethical guidelines set forth by the company's policies.
- Work every other weekend, organizing all retail mail bags sent into the Support Center.
Guest Service Co-Worker
Kwik Trip
10.2016 - 05.2017
- Tend to customer needs
- Maintain a clean and inviting store while working in a fast-paced environment.
- Restock products when necessary.
- Ability to problem solve challenges and shift priorities quickly.
- Assist coworkers in the kitchen when needed.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas for maximum productivity and safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
Education
Health And Wellness Coordinator
Rasmussen College
05.2021
Public Health And Community Health Education
University of Wisconsin-La Crosse
La Crosse, WI09.2020
Bachelor of Science - Exercise Sports Science
University of Wisconsin, La Crosse
La Crosse, WI09-2019
General Education Program - undefined
Western Technical College
La Crosse, WI04.2017
High School Diploma -
Luther High School
Onalaska, WI05-2016
Skills
- Adaptability
- Customer Service
- Ability to Multitask
- Conflict Resolution
- Written and Verbal Communication
- Task Prioritization
- Microsoft Word and Excel
- Attention to Detail
- Team Building
- Time management
- Presentation preparation
- Event Coordination
Timeline
Campus Administration Coordinator 2
Kwik Trip Inc
07.2022 - Current
Administrative Assistant
Kwik Trip Inc
05.2021 - 07.2022
Retail Accounting Store Auditor
Kwik Trip
05.2018 - 05.2021
Accounting and Finance Intern
Kwik Trip
05.2017 - 05.2018
Guest Service Co-Worker
Kwik Trip
10.2016 - 05.2017
Assistant Caregiver
Private Individual
07.2015 - 07.2019
General Education Program - undefined
Western Technical College
Health And Wellness Coordinator
Rasmussen College
Public Health And Community Health Education
University of Wisconsin-La Crosse
Bachelor of Science - Exercise Sports Science
University of Wisconsin, La Crosse
High School Diploma -
Luther High School
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