Nicole King
Fort Lauderdale,FL
Summary
An enthusiastic, results-driven sales professional who is positioned to generate success, having gained over 19 years of experience of driving sales in the hospitality industry in multiple international markets. A focus on developing strategic business opportunities by providing exceptional service to discerning clients and industry partners has helped to solidify relationships and has enhanced the commercial success of my employers Accomplished Account Director dedicated to generating leads and closing sales. Bringing [Number] years of related experience and deep understanding of solution development, sales planning and business problem solving.
Overview
31
31
years of professional experience
Work History
Account Director, Luxury Leisure Sales
The St. Regis Bal Harbour Resort
03.2021 - Current
- Part of the luxury leisure team at this top producing resort, overseeing a transient market valued at $14 million, with an average ADR of $1,200
- Successful teamwork resulted in the achievement of 183% of revenue goal during the first year on the team
- Cemented relationships with luxury Travel Advisors, consortia partners and direct clients
- Collaborated with Global Sales Teams on roadshows, marketing initiatives, fam trip and events to increase share from key accounts
- Strong account management led to securing $1 million in room revenue, at an average ADR per stay of $4,000 per stay, from a singular top client in 2023
- Attended exclusive Agency Conferences and conducted presentations with hundreds of Travel Advisors through business development trips and industry trade shows
- Shared market intelligence and economic trends in order to implement strategies which adopt to changing client needs
- Assisted in fund raising efforts for charitable causes as a Marriott Take Care Champion.
Senior Travel Industry Sales Manager
The Ritz-Carlton, Fort Lauderdale
07.2019 - 03.2021
- Responsible for transient segment which produced over $10 million in 2019 and exceeded revenue goals by over 15%
- Built successful partnerships with Travel Advisors through proactive contact, sales visits and fam trips, while also cementing relationships with high-profile clients, consortia partners, business travel accounts and the Fort Lauderdale Convention & Visitor's Bureau
- Generated over $188,000 in long-term stay business, from June 2020-March 2021
- Trained over 600 Travel Advisors through business development trips, trade shows and live webinars in the US, Canada, Brazil and at ITLM in Cannes, France.
Director of Sales, North America, Caricom & Corporate
Elegant Hotels Group, Barbados
07.2007 - 07.2019
- Director of Sales, Caricom & Corporate (July 2007- Jan
- 2009)
- Revenue growth and market penetration were rewarded by advancement to oversee sales for the North American market for this group of seven luxury properties
- Increased the value of overall market to approximately $7 million by cementing long-term, successful relationships with Product Managers from major tour operator companies and Travel Advisors in the US, Canada and the Caribbean
- Implemented proactive sales strategies to increase transient and group business
- Exceeded revenue goals frequently during tenure and in best years, by as much as 51%
- Consistently increased year over year growth from revenue from several key accounts by a minimum of 20%
- Worked with partners to create effective plans, resulting in growth through all channels
- Instrumental in securing preferred partnership agreements which led to increased revenue
- Trained over 800 Agents during numerous business development trips, call center training and hosted property Travel Agent & Meeting Planner fam trips, along with events in key markets
- Collaborated with the Tourism Board in successful sales and marketing initiatives
- Successfully implemented action plan to re-launch hotels following renovation projects
- Executed fruitful sales and marketing plan to feature and promote new hotel opening
- Mentored Group Sales Manager and assisted in the supervision of Wedding Coordinator, Sales & Marketing Coordinator and Multi-Line Sales Representatives in the US & Canada.
Relationship Manager, Premier Banking
First Caribbean International Bank (Barbados) Limited
10.2004 - 01.2007
- Expanded wallet share from a portfolio of 195 high net-worth clients
- Implemented successful strategies for increasing client recruitment, which included gaining referrals and maximizing business development opportunities within the corporate market.
Relationship Manager, International Premier Banking
FirstCaribbean International Bank (Cayman)- formerly Barclays Bank
08.1998 - 09.2004
- Successful in managing a portfolio of international high net worth clients to a value of $62 million and achieved 110% of sales targets.
Director of Sales and Catering
Westin Casuarina Resort, Grand Cayman
08.1995 - 09.1996
- As a member of the opening of this 343-room hotel, was instrumental in obtaining group business and was responsible for all sales and catering operations for international groups from major incentive houses and Fortune 500 companies.
Sales Manager
Hyatt Regency Hilton Head Resort
04.1994 - 08.1995
- Achieved 134% of annual revenue target.
Sales Management Trainee
Grand Hyatt New York
08.1993 - 04.1994
Education
B.Sc. - Hospitality Management
University of Massachusetts At Amherst
Amherst, MA05.1992
Skills
- Relationship management & networking
- Business development
- Strategic planning & implementation
- Persuasive selling
- Team building & collaboration
- Contract negotiation
Accomplishments
The Ritz-Carlton, Fort Lauderdale- Nominated for Five-Star Employee of the Quarter Award- 4th Quarter 2019
Timeline
Account Director, Luxury Leisure Sales
The St. Regis Bal Harbour Resort
03.2021 - Current
Senior Travel Industry Sales Manager
The Ritz-Carlton, Fort Lauderdale
07.2019 - 03.2021
Director of Sales, North America, Caricom & Corporate
Elegant Hotels Group, Barbados
07.2007 - 07.2019
Relationship Manager, Premier Banking
First Caribbean International Bank (Barbados) Limited
10.2004 - 01.2007
Relationship Manager, International Premier Banking
FirstCaribbean International Bank (Cayman)- formerly Barclays Bank
08.1998 - 09.2004
Director of Sales and Catering
Westin Casuarina Resort, Grand Cayman
08.1995 - 09.1996
Sales Manager
Hyatt Regency Hilton Head Resort
04.1994 - 08.1995
Sales Management Trainee
Grand Hyatt New York
08.1993 - 04.1994
B.Sc. - Hospitality Management
University of Massachusetts At Amherst
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