Nicole King
Queens,NY
Overview
11
11
years of professional experience
Work History
Program Director
Transitional Service of New York
12.2020 - 07.2024
- Successfully launched and managed a 42-bed transitional program, exceeding organizational goals by filling all vacancies within three months
- Oversaw multimillion-dollar budgets, ensuring cost-effective resource allocation and financial sustainability
- Led a team of 15+ staff, providing mentorship and guidance that fostered a collaborative, high-performance culture
- Developed data-driven program strategies that improved client outcomes and service delivery efficiency
- Coordinated with external partners, funders, and stakeholders to expand the program's reach and impact, resulting in a 30% increase in community engagement
Assistant Program Director
ESSHI Transitional Service of New York
02.2016 - 12.2020
- Directed daily operations of a supported housing program, ensuring compliance with HUD regulations and managing tenant relationships
- Supervised and trained a team of case managers, increasing staff retention and program delivery efficiency
- Collaborated with the finance team to prepare budgets and reports, ensuring accurate resource allocation and financial tracking
- Led program evaluations and implemented improvements, increasing tenant satisfaction by 25%
- Conducted weekly case audits and facilitated staff meetings to maintain high standards of service delivery
Housing Specialist
Samaritan Village
06.2013 - 02.2016
- Assist clients in the completion of applications for safe permanent affordable housing and rental subsidy programs
- Prepare housing packages (HRA's 2010E Application, General Population Housing Packages, HUD VASH Application Process, HPD Section 8 Process, LINC IV, IV & V, FHEPS etc.) and collaborate with Case Management staff with the preparation of psycho-social applications and assist in the access of any needed documents
- Interviews candidates to ensure income, family size, etc., and are suitable for placement
- Assists in facilitating OOR processes (registration, inspection, linkage, etc.)
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources
Timeline
Program Director
Transitional Service of New York
12.2020 - 07.2024
Assistant Program Director
ESSHI Transitional Service of New York
02.2016 - 12.2020
Housing Specialist
Samaritan Village
06.2013 - 02.2016
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