Nicole King
High Point,NC
Summary
Highly customer-focused with relevant experience in guest services roles. Strong understanding of hospitality standards and best practices, ensuring all guests receive top-tier service. Demonstrated ability to resolve issues promptly and efficiently, enhancing overall guest satisfaction. Notable strengths include problem-solving skills, strong communication abilities, and a keen attention to creating welcoming environments that exceed guest expectations.
Overview
17
17
years of professional experience
Work History
Independent Home Educator
Laurel Bluff Scholars
High Point, NC
05.2023 - Current
- Led engaging activities that required adaptability, creativity, and clear communication.
- Strengthened patience, and multitasking while coordinating multiple responsibilities at once.
- Designed and managed daily schedules, adapting to different needs, and ensuring a smooth flow of activities.
Event Staff
Peppermoon Catering
Greensboro, NC
10.2018 - Current
- Helped with facilitating weddings, corporate events, and private events to ensure seamless execution.
- Delivered food and beverage service with professionalism and urgency.
- Supported FOH and BOH operations while addressing guest concerns swiftly and effectively.
Wireless Sales Specialist
Verizon Wireless
High Point, NC
07.2023 - 01.2024
- Initiated activations, upgrades, and account troubleshooting to enhance the client experience.
- Consistently achieved sales goals, utilizing the upselling of products and services.
- Delivered top-tier service by combining my knowledge of technology with strong relationship skills.
Server
Kickback Jack's
Greensboro, NC
11.2018 - 12.2019
- Delivered fun and friendly service in a high-traffic sports bar and restaurant that promoted customer loyalty and repeat visits.
- Managed multiple tables effectively while maintaining guest satisfaction.
- Naturally upsold appetizers, desserts, and bar specials to increase sales and tips.
Customer Support Representative
Charter Communications / AT&T
Greensboro, NC
01.2013 - 10.2018
- Handled high-volume calls for billing, internet, and technical troubleshooting for consumer and business accounts.
- Consistently achieved top customer satisfaction ratings and took pride in my ability to resolve escalated issues with empathy, turning those calls into a win.
- Recognized with multiple service awards, like the Directors Award, for exceeding performance targets.
Server
Smokey Bones Bar & Fire Grill
Greensboro, NC
01.2009 - 01.2011
- Served in a high-volume, fast-paced, and energized environment.
- Promoted daily specials, and upsold bar items to increase sales and tips.
- Worked closely with team members to provide seamless experiences for all guests.
Server
Applebee's
Greensboro, NC
05.2009 - 10.2009
- Provided accurate and efficient service in a casual dining environment.
- Provided a fun and engaging customer experience for all guests.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
Education
Bachelor of Arts - Communications
University of North Carolina At Greensboro
Greensboro, NC01.2012
High School Diploma -
Southwest Guilford High School
High Point, NC01.2009
Skills
- Guest Engagement & Hospitality Service
- Upselling & Cross-Selling
- Conflict Resolution & De-escalation
- Multitasking in Fast-Paced Environments
- Event Support & Team Collaboration
- Attention to Detail & Accuracy
- Positive Energy & Professionalism
Timeline
Wireless Sales Specialist
Verizon Wireless
07.2023 - 01.2024
Independent Home Educator
Laurel Bluff Scholars
05.2023 - Current
Server
Kickback Jack's
11.2018 - 12.2019
Event Staff
Peppermoon Catering
10.2018 - Current
Customer Support Representative
Charter Communications / AT&T
01.2013 - 10.2018
Server
Applebee's
05.2009 - 10.2009
Server
Smokey Bones Bar & Fire Grill
01.2009 - 01.2011
Bachelor of Arts - Communications
University of North Carolina At Greensboro
High School Diploma -
Southwest Guilford High School