NICOLE KINGSLEY
Hartford Healthcare
Preston,CT
12
years of professional experience
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Work History
Medical Assistant
6 Months- Administered patient care procedures, ensuring adherence to clinical protocols and standards.
- Coordinated patient appointments and follow-ups, optimizing clinic workflow and patient satisfaction.
- Educated patients on treatment plans and preventative care, fostering informed health decisions.
- Assisted in the management of medical records, enhancing data accuracy and accessibility.
- Supported physicians with examinations and procedures, enhancing operational efficiency in practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Trained new staff on scheduling protocols and software use to ensure adherence to best practices.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
- Coded correct procedures for physician and billing purposes.
- Followed physician's orders and availability calendar to schedule tests and procedures.
Telemetry Monitor Technician
1 Year 5 Months- Monitored patient activity during stress test to record data.
- Scheduled patients for testing and followed up to confirm appointments and address inquiries, enhancing patient experience.
- Communicated with healthcare workers and physicians concerning test results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Maintained and calibrated cardiology and pulmonary equipment to ensure optimal functionality and reliability.
- Recorded findings of procedures using EKG machines and other devices. of procedures such as EKGs using manual and automated recording devices.
- Documented vascular data including edema, oxygen saturation, and blood pressure to support accurate and timely diagnoses.
Patient Care Tech
2 Years 8 Months- Maintained clean, safe environment to enhance patient safety and comfort.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Observed patients to identify symptoms and responses to treatments, contributing to progress toward care goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Uphold infection control and prevention policies across different patient-facing areas.
Patient Care Tech
2 Months- Monitored vital signs, blood pressure, pain levels, and treatment responses, identified findings, and reported to nursing team to inform patient care decisions
- Gathered patient samples for laboratory testing, organized and labeled specimens, ensured compliance with lab safety protocols to maintain testing integrity
Sales Lead
5 Years- Establish positive rapport with customers to determine needs and sell high-quality furniture
- Use skills in upselling to regularly exceed sales targets
- Displayed merchandise to create visually appealing sales floor, encouraging customers to purchase accessories alongside large furniture items
- Supported customers by offering advice, recommending tools, and upselling additional products
- Maintained high customer service standards in high-volume, fast-paced environments
- Assist an average of 50 customers per day
- Built rapport with customers to recommend latest items, fostering regular visits and purchases
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock
- Accurately and efficiently operated point-of-sale systems
- Restocked shelves, prepared for sales, and organized sales floor
- Kept up to date on fashions and upcoming trends
- Provide support to customers, field inquiries to identify ideal fashion products, and provide recommendations based on customer needs
- Aided customers in identifying best clothing options to enhance shopping experience
- Coordinated installation and delivery scheduling to meet customer needs
Warehouse Staff
3 Months- Lifted materials weighing [Number] pounds.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking, and distributing merchandise to maintain inventory flow.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Verified freight documentation and condition to ensure compliance with quality standards.
- Streamlined material delivery processes to enhance operational efficiency and minimize downtime.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Assistant Manager
10 Months- Managed a small team of 2 to 4 workers to ensure efficient task completion.
- Scheduled shifts for team of ten, balancing time-off requests to maintain full coverage
- Oversaw daily business operations on the sales floor
- Promoted customer loyalty and grew sales by providing friendly, knowledgeable service
- Ensure customers are satisfied with the level of service offered
- Address and resolve various customer questions and concerns
- Gained solid foundation in customer service, team collaboration, and task prioritization
- Set up promotional displays and restock products
- Enhanced customer loyalty and drove sales growth through friendly, knowledgeable service
Home Maker
1 Year 8 Months- Coordinated comprehensive home care services, fostering client independence while maintaining meticulous health records and implementing personalized wellness programs
- Managed medication schedules and nutritional plans, enhancing household operations while building strong relationships with clients and families
- Provided personalized home care services, ensuring client comfort and safety while maintaining detailed daily activity logs and coordinating with healthcare teams
- Streamlined daily care procedures and household management to optimize client comfort and meet established care objectives
- Streamlined daily care procedures and household management, ensuring optimal client comfort while meeting all established care objectives
- Coordinated comprehensive home care services to foster client independence, maintaining meticulous health records and implementing personalized wellness programs
Farm Hand
4 Years 4 Months- Milked cows efficiently, ensuring herd health and productivity.
- Managed cash transactions for corn maze, improving accuracy and efficiency at point of sale.
- Developed strong teamwork and communication skills on the farm.
- Resolved cash discrepancies promptly, ensuring financial integrity and trust with stakeholders.
- Assisted with daily farm tasks, including planting and harvesting crops., supporting overall business success.
Farm Hand
6 Months- Guided visitors to apple picking areas, improving their engagement and understanding of orchard operations.
- Implemented advanced fruit sorting protocols and quality control measures, minimizing product loss while maintaining premium produce standards
- Coordinated daily operations with harvest team, facilitating timely completion of essential agricultural tasks.
- Worked seamlessly with harvest team to coordinate daily operations, ensuring timely completion of crucial agricultural tasks
- Guided visitors to apple picking areas, enhancing their experience and orchard familiarity.
Education
Bachelor Of Science - Marine Biology
- Have made the dean list for the last three years.
- GPA: 3.8
High School Diploma - General Studies
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical vocabulary knowledge
Vital sign monitoring
Vital sign assessment
EMR / EHR
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Procedure assistance
CPR
Personal Information
Timeline
Medical Assistant
Hartford Healthcare
02.2026 - CurrentRead More
Telemetry Monitor Technician
Hartford Healthcare
03.2025 - CurrentRead More
Patient Care Tech
The Little Clinic
07.2022 - 03.2025Read More
Patient Care Tech
Kettering Hospital
06.2022 - 08.2022Read More
Warehouse Staff
Meijer Distribution
12.2021 - 03.2022Read More
Assistant Manager
Speedway
02.2021 - 12.2021Read More
Home Maker
Companion and Homemakers
06.2018 - 02.2020Read More
Sales Lead
American Eagle
05.2017 - 05.2022Read More
Farm Hand
Holmberg Orchards
07.2016 - 01.2017Read More
Farm Hand
Preston Farms
08.2014 - 12.2018Read More
Ledyard High School
High School Diploma from General Studies
Read More
Unity College
Bachelor Of Science from Marine Biology
Read More