Nicole Kinman
Effingham,IL
Summary
Dynamic professional with expertise in relationship building, event planning, team training, and sales strategy implementation. Proven ability to foster customer loyalty and drive sales through exceptional service and collaborative marketing efforts.
Overview
20
20
years of professional experience
Work History
Sales Manager
Ulta Beauty
Panama City Beach, FL
06.2024 - 03.2026
- Achieved sales targets by implementing promotional strategies aligned with company objectives.
- Trained and mentored team members to enhance product knowledge and customer engagement skills.
- Analyzed sales data to identify trends, informing inventory decisions and optimizing merchandise displays.
- Developed strong relationships with customers, fostering loyalty through exceptional service experiences.
- Collaborated with marketing teams to execute in-store events that increased brand awareness and foot traffic.
- Conducted regular performance evaluations to assess team effectiveness and identify areas for improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate/Lead Key Holder
Reiniger Jewelers
Effingham, IL
10.2021 - 05.2024
- Delivered exceptional customer service, fostering positive relationships and enhancing client satisfaction.
- Assisted customers in selecting jewelry, utilizing product knowledge to drive sales.
- Maintained visual merchandising standards, ensuring displays were appealing and organized.
- Processed transactions accurately, handling cash and credit payments efficiently.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate/Lead Key Holder
Zales The Diamond Store
Effingham, IL
09.2017 - 10.2021
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated clients on jewelry care and maintenance, promoting long-term customer engagement.
- Conducted inventory management tasks, ensuring stock levels met demand without excess.
- Resolved customer inquiries and concerns promptly, contributing to a seamless shopping experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to achieve monthly sales targets.
Teacher/Office Assistant
Effingham Child Development Center
Effingham, IL
06.2006 - 09.2017
- Developed engaging lesson plans to enhance student learning and development.
- Implemented individualized education strategies to meet diverse student needs.
- Fostered a positive classroom environment promoting social and emotional growth.
- Collaborated with parents and staff to support student progress and wellbeing.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Record Keeping for State funded Meal Program.
- Acting Director when the Director was off.
Education
Associate of Science - Elementary Education
Lake Land College
Mattoon, IL05-2010
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Sales expertise
- Positive and upbeat
- KPI tracking
- Promotional sales events
Timeline
Sales Manager
Ulta Beauty
06.2024 - 03.2026
Sales Associate/Lead Key Holder
Reiniger Jewelers
10.2021 - 05.2024
Sales Associate/Lead Key Holder
Zales The Diamond Store
09.2017 - 10.2021
Teacher/Office Assistant
Effingham Child Development Center
06.2006 - 09.2017
Associate of Science - Elementary Education
Lake Land College