Open To Work
Nicole Kirstein
Mahopac
Summary
To work for a dynamic, growing company where my experience and skills in sales, communications, relationship-building and management, and client focus can make a meaningful impact on the company's success and allow for both my personal and professional growth.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
Bob B Q’s
Shrub Oak
06.2009 - Current
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff to maintain high service standards.
- Implemented inventory control procedures to reduce waste and costs.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of the dining area and kitchen.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Business Development Consultant
Curry Subaru/Hyundai
Cortlandt Manor
06.2015 - 12.2024
- Negotiation contracts and capitalized upsell opportunities.
- Ran sales/commission reports.
- Train and mentor new hires through shadowing and real time situations.
- Answering telephone calls to provide product information to current and new customers.
- Schedule daily appointments with proper setup for the sales team calendars.
- Listen carefully to customer concerns/issues and ask probing questions to address problems and find solutions.
- Worked closely with the sales team and provided assistance in generating and converting leads.
- Turned leads as well as cold calls into sales via call, text, and email.
- Maintained ongoing customer relationships to ensure customer satisfaction and future opportunities.
- Developed market growth strategies.
- Consulted with customers to develop product awareness, adoption and subsequent transactional revenue.
- Performed over 100 outbound calls per day.
- Update customer records in multiple CRMs.
- Work in a fast paced, high volume store and adapt in a timely manner to close out the end of the month sales.
Education
Johnson and Wales University
Providence, Rhode IslandHigh School -
Walter Panas High School
Cortlandt manor, NY 09.2007 - 06.2011
Skills
- Customer service
- Cold calling
- Data entry
- Highly organized
- Expert in Microsoft Office Suite
- Negotiation skills
- Sales strategy development
- Inventory control and record keeping
- Staff management
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$65000/yr - $200000/yrTimeline
Business Development Consultant
Curry Subaru/Hyundai
06.2015 - 12.2024
Restaurant Manager
Bob B Q’s
06.2009 - Current
High School -
Walter Panas High School
09.2007 - 06.2011
Johnson and Wales University