Nicole Klassy
Phenix City,AL
Summary
Dynamic Assistant Manager at MOMMA GOLDBERGS DELI with proven expertise in team leadership and customer service. Enhanced sales growth through strategic promotional initiatives and effective staff training. Skilled in inventory management and conflict resolution, fostering a collaborative environment that improved employee morale and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
MOMMA GOLDBERGS DELI
Columbus Georgia
02.2021 - Current
- Assisted in daily operations to ensure smooth workflow and service efficiency.
- Trained new employees on deli procedures and customer service standards.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Coordinated staff schedules to optimize labor resources and enhance team performance.
- Developed promotional strategies to increase customer engagement and sales growth.
- Maintained compliance with health and safety regulations through regular audits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Shift Leader
Circle K Gas Station
Phenix City, AL
05.2016 - 2019
- Led team in daily operations, ensuring adherence to safety protocols and customer service standards.
- Trained new employees on store procedures and effective cash handling techniques.
- Managed inventory levels, performing regular stock checks and coordinating product replenishment.
- Developed shift schedules to optimize staff coverage and enhance efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Implemented promotional displays, increasing product visibility and driving sales at the location.
- Monitored financial transactions for accuracy, minimizing discrepancies during cash reconciliation processes.
- Collaborated with management to develop strategies for improving operational workflows and customer experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Banquet Server
Pepperoni Pub
Delavan, WI
2011 - 2012
- Provided exceptional customer service to guests during events and banquets.
- Assisted in setting up and breaking down event spaces efficiently.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Maintained cleanliness and organization of dining areas throughout events.
- Followed safety protocols while serving food and beverages to guests.
- Adapted quickly to changing event needs and guest requests.
- Monitored guest satisfaction, addressing concerns promptly for optimal experience.
- Supported team members during high-volume events, enhancing workflow efficiency.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Banquet Server
VALLEY Hospitality
Columbus, GA
05.2009 - 12.2010
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Improved service delivery, swiftly adapting setups for special requests or last-minute changes from event planners.
- Elevated guest dining experience, recommending beverage pairings based on menu selections.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
- Streamlined banquet setup processes, reducing preparation time for events.
- Supported successful execution of themed events, customizing service approach to match event style.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Increased guest satisfaction, professionally addressing and resolving any service-related issues swiftly.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Ensured safety protocols were strictly followed, minimizing accidents during events.
- Bolstered team morale and efficiency by assisting in training new banquet servers, sharing best practices and tips.
- Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Enhanced event efficiency by setting up banquet halls according to precise event specifications.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Enhanced table presentation, arranging settings in alignment with event themes and specifications.
- Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Replenished condiments and other supplies at tables and service bars.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server
Johnny's New York Pizza & Subs
Columbus, GA
10.2007 - 06.2008
- Delivered exceptional customer service and ensured timely order accuracy.
- Collaborated with kitchen staff to streamline food preparation and service efficiency.
- Managed cash register operations, processing transactions accurately and efficiently.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing demands during peak service hours, ensuring smooth operations.
- Implemented suggestions for menu improvements based on customer feedback.
- Actively participated in team meetings to discuss service enhancements and operational strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Cashier
Winn Dixie Supermarket
Columbus, GA
2005 - 01.2008
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Handled cash management duties, including balancing registers at shift end for accuracy.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Implemented best practices for inventory control, reducing discrepancies in stock levels.
- Resolved customer complaints promptly, fostering a positive shopping environment and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Homeschool
Columbus, GASkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Retail operations
Team building
Customer rapport
Sales strategies
Customer relationship management (CRM)
Staff development
Sales growth
Policy enforcement
Orientation and training
Sales reporting
Multitasking and organization
Team collaboration
Adaptability and flexibility
Strategic thinking
Workplace safety compliance
Employee supervision
Inventory management
Vendor relationship management
Affiliations
Recently resigned from position on the board of Chattahoochee Valley Gay Pride after 8+ years in the possession.
Currently on the board of Village Table, a local food distribution organization.
Volunteer work with multiple religious and military organizations.
Timeline
Assistant Manager
MOMMA GOLDBERGS DELI
02.2021 - Current
Shift Leader
Circle K Gas Station
05.2016 - 2019
Banquet Server
VALLEY Hospitality
05.2009 - 12.2010
Server
Johnny's New York Pizza & Subs
10.2007 - 06.2008
Banquet Server
Pepperoni Pub
2011 - 2012
Cashier
Winn Dixie Supermarket
2005 - 01.2008
High School Diploma -
Homeschool